Tony's Ace Hardware
24011 John R Rd, Hazel Park, MI 48030
8:00 am - 6:00 pm
- Mon - Sat
8:00 am - 6:00 pm
9:00 am - 3:00 pm
General InfoAce Hardware is committed to being "the Helpful Place" for hardware, plumbing, tools, grills, garden and more by offering our customers knowledgeable advice, helpful service and quality products -- Hazel Park Hardware,Electrical,Plumbing,Cleaning Supplies,Hand&Power Tools,Paint&Sundries,Lawn&Garden,BBQs,Ace Gift Cards,Key Cutting,Glass/Acrylic Sheet Cutting,Special Orders,Paint Color Matching,Screen Repair
Parking: Lot, Private
Wheelchair Accessible: Yes
Price Range : Average
Bike Parking: Yes
Pets Allowed: No
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I try to support small business but this store gives the worst customer service I have ever experienced. I did not come to this conclusion on just one visit but three visits. I am happy to say there will not be a fourth. I received rudeness from the time I entered the store to the time I left. I was the only customer in the store at the time, now I know why.
Went to buy paint brushes and yard waste bags. Asked the price of the bags, $2.99 for 5. Asked if the store did price matching (had taken ad for ACO, bags $1.99) and was told no and if I wanted bags for $1.99 then I could just go to ACO. I then said that I would not need to buy the paint brushes and started to leave when I heard the casher say "Don't come back". I was very supprised to hear that. When I asked to speak to the owner I was told that he was busy and the casher became very rude and started ranting about dealing with customers.
That was my last visit to that store, I will take my money elsewhere and never spend my money there, also will tell others not to as well.
Had to click on a star to get the review to go, not worth 1 star.Business Response06/28/2011
I'm sorry that happened to you. I'm the new owner and i can tell you the employee that treated you that way has been fired. I want your business and hope you give my store a chance. I think you will be happy. Please call me or email me to discuss.
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