Pet Supply Store in West Hazel Dell - Northeast Hazel Dell Vancouver, WA with Reviews - YP.com
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09/05/2017
By: Irene B.
Kung Fu Shih-Tzu
Love these ladies, great place to have dogs groomed , I highly recommend them , there's a flag that is in the front yard u have to watch for so u don't miss it
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06/19/2017
By: Angela C.
Franko's Dog & Cat Grooming
We've been bringing our cat for a lion cut three times a year for almost 19 years. Today my daughter picked him up after an hour. He was half cut and came home in a filthy towel with most of his hair from his chop shop job. He went and hid. I went in and was treated unprofessionally, the " cat groomer" rolled her eyes and said she was scratched. So stopped. Short sleeves grooming a cat?? I saw the scratch lol. The receptionist was young didn't care and blamed the cat. Lol never, never again. A filthy, abusive , animal chop shop. Should be investigated and not be In Business. Time to close shutdown
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11/21/2015
By: Deniece F.
The Golden Dog
Outstanding service! They do a grate poodle cut and don't charge an arm and a leg! They always let me know if they see a health concern with my fur baby too. My boy is always happy to see his ladies and looks perfect every time.
03/02/2013
By: jenren80
Franko's Dog & Cat Grooming
I sincerely wish there were a designation worse than Poor/Fair. I wish there were a “Horrifying” designation. I took my Persian cat to the groomer for the first time in his life of 9 years--I had always shaved him myself and he would always fight and kick—he has left more than a few scars on the people who would help me. I had a baby and hadn't had the time to shave my Persian for ~2 ½ months and decided to out the cash and just have him groomed professionally. I took him here and he returned to me with dirty ears, clipper burn and he acted very lethargic. I let him rest overnight but took him to work with me for observation the next day (I work with animals). While under observation he started breathing laboriously and then literally fell over dead. I called them to inform them of what happened: the person on the phone told me she was the owner, asked me how old the cat was and said she would speak to the groomer and ask if they had “noticed anything they thought was medically wrong.” I assured her there was NOTHING wrong with my cat when he was dropped off and that I would prefer she not contact me. She called me back anyway and said the groomer told her that the cat was fine but had a little redness on his skin, and that the groomer had the cage dryer on the “cool” setting. As a test I asked “Did he struggle or fight them at all?” She responded by saying “Oh no! He was perfectly behaved.” These heavy handed, irresponsible liars killed my beloved cat. The woman never even offered an apology. If you value your pets as part of your family: DO NOT TAKE THEM HERE!
Tips & Advices
Many people fear that their pet will be injured at the groomer, but incidents of serious injury are infrequent. For minor injuries , it is appropriate the groomer pay the vet bill, and can usually be worked out between groomer and owner. For moderate to severe injuries, you can attempt to activate groomer’s liability insurance to cover medical expenses. However, be aware that most groomer contracts stipulate that the business does not assume responsibility.
Staff at groomers know that there is inherent risk when handling animals, and they are familiar with being snapped at or bitten. However, it is not a normal occurrence or something you should ignore. Many people choose to cover medical expenses or pay extra--at minimum, apologize and get the dog into behavior classes. It is a given that  you should sedate or muzzle the animal for all future grooming sessions.
It is always recommended to make an appointment to get your pet groomed. While some groomers, especially in the larger pet stores, can accommodate with short notice, popular neighborhood groomers are often booked out two weeks out or longer on weekends.
If your pet has sensitive skin, let the groomer know when you set the appointment. But be aware, all dogs have sensitive skin by human standards--their skin is much thinner. Therefore, you should be on the lookout for signs of sensitivity, and reduce it through regular grooming with gentle, natural shampoo and conditioner. Oatmeal shampoo is a favorite. Daily brushouts and omega oil supplements are recommended for every day at-home care.
For various reasons including insurance clauses and pet-owner relationship dynamics and behaviors, groomers prefer owners don’t stay with their pets while being groomed.

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