Best 30 Air Conditioning Service Repair in Hartford, Connecticut with Reviews -

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By: Nelson F.
Ugo DiGrazia Air Conditioning & Heating
I'm changing my review from 1 star to 3 based on getting a call from Ugo to discuss our experience. Will leave out the details of the original review. Here's why I'm only giving 3 stars...1) Took over a week to get a scheduled date to come out and see my issue. I called and left message. Then had to call back a week later. I was told they left a message, but I don't have a record on cell or home phone of a message. Could be me.2) Ugo needed to find a replacement vent hood for my heater which was discontinued and couldn't find one. 2 weeks later he called me asking me to locate the part. I felt at the time that they were not interested in searching and were only interested in doing a bigger job (replacing the heating unit). I was also upset that it took 2 weeks to give me a heads up that they weren't going to find the part. His logic according to him is that he wanted to show me that the part wasn't available and he wasn't trying to upsell me a new heating system in addition to the water heater. I'll take his word for it now, but communication could have been clearer.3) I thought they were pricey. Once I decided to replace the heater as I was out of time to try to find a replacement vent hood I got quotes all less than his. The reputable local vendor I went with did the job for -17% less. It was a different brand which accounted for a 6% difference, but the labor was -11% lower.The water heater installation was done quick, but the communication and pricing were issues for me.
By: Walt L.
Ugo DiGrazia Air Conditioning & Heating
I was out of the state for business for several weeks while my family was back in CT for the winter. Of course, this was when my boiler stopped working. I called Ugo Degrazia after a friend referral. I can't say enough about my experience. They were VERY patient and understanding - explaining our options to me (remember, I'm not even in the state) while working with my wife in CT and accommodating her busy schedule. Ugo and his team provided us with everything we could have possibly hoped for - knowledge, patience, a good price, an excellent end product, but most of all...peace of mind my family was being very well taken care of. A sincere thanks to Ugo and his team. I look forward to working Ugo Digrazia Heating and Cooling again in the future!
By: Merri K.
Ugo DiGrazia Air Conditioning & Heating
We had central air put in our 1957 ranch home by Ugo Degrazia Heating and Cooling. They were professional and respectful of our home., and careful to be as clean and neat as possible throughout the process. They did an excellent job. The building inspector from West Hartford commented how professionally the work was done. It was a pleasure from start to finish working with this company. We highly recommend them.
By: David M.
Ugo DiGrazia Air Conditioning & Heating
Ugo, Jr. and his staff were very professional and courteous. They helped us out temporarily during an extremely busy time of year. When they came back to install the new system, they were neat, polite and couldn't have been nicer. We would wholeheartedly recommend them.
By: Sandy L.
Ugo DiGrazia Air Conditioning & Heating
My furnace died on a weekend they came with space heaters. They were there the next day to install the new furnace at a very fair price and worked until it was done the same day. I would recommend them to anyone. The price was far less then I had anticipated.
By: Tina B.
Ugo DiGrazia Air Conditioning & Heating
came right out to the house to check furnace within 1/2 hr. of my call. explained what needed to be done and completed job in a timely manner. offered advice for future service and maintenance. excellent customer service!
By: D N.
Ugo DiGrazia Air Conditioning & Heating
Legit. Honest and upfront, fair pricing. Fixed my boiler, told me what was wrong, what they fixed and why it cost what it did, which was less than estimates from 3 other companies.
Tips & Advices
You can keep your air conditioner running efficiently with some preventative care measures. Shut off the power to your AC before cleaning it or performing any of these tasks:  clean your filter at least twice a year; remove leaves and twigs from cages; clean the fins with a garden hose or special spray, then use a butter knife to straighten any that are crooked; keep your yard clean so the fins won't get blocked; cover the unit up for winter; and make sure it's level or you run the risk of damaging the inner workings of the unit.
To clean your air conditioner drain, first shut off the power to your unit at both the thermostat and the breaker. Then remove the drain pan. If the pan is full of water, soak up the liquid with a few towels or rags or use a wet vacuum. You can use a solution of water and distilled vinegar, or substitute peroxide for the vinegar, to clean out the drain pipe. Let the pipe sit for a while in the solution and then put all the parts back in place. Once you start using your air conditioner on a regular basis, check it periodically to ensure condensation isn't building up.
If you happen to live in a hot and humid area of the country, drainage problems can occur with your unit since moisture can trap itself inside the system. Routine maintenance can cut down on drainage issues by cleaning out any mold or algae from blocking the drain. If you notice moldy smells whenever you turn the thermostat down, check on your system.
If you notice your system is acting inconsistently, the sensor is most likely out of place. Turn off the unit and reach behind its control panel while carefully bending the sensor back into place near the evaporative coil.
Find out where the noises are coming from. A banging or clanking sound could be due to a loose part. If you hear a hissing sound, it's most likely because of a refrigerant leak and you should contact an HVAC technician as soon as possible.

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