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10/29/2016
By: T J.
Vito's Italian Kitchen
We have driven to Vito's from Staunton many times because they have the best gluten-free pizza. Today we were very very disappointed. Our server was horrible. He was slow, He had to be told the order three times before he understood that I had ordered the gluten-free pizza. We also ordered a salad to hold us until our pizzas arrived. Our waiter was more interested in cleaning menus than waiting on us. After waiting a half hour for drink refills and our salad, my husband went to the hostess and asked for another server. She said, "of course" and then proceeded to hunt down our waiter. He asked if we wanted refills. I mentioned it would be nice if he could bring our salad. He argued with us that we did not order a salad. We made him look at his order pad, at which point he said he would bring us a salad. My husband told him not to bother just bring us our pizzas in boxes we were leaving. The hostess came over with our pizzas and offered to not charge us, We made it clear that we were upset because she said she would give us another server and then sent the same person back who then argued with us about whether we ordered a salad. She said it was her policy not to change servers. We told her, "then that is what you should have told us. Please get us our bill so we can leave." She refused and walked away, which is when we walked away leaving the pizza. We pay for what we order. We will not be back. I do not go out to dinner to have an argument. We just wanted a nice meal. I hope they enjoy their clean menus because they cost them a good customer.

Just a moment...