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06/18/2017
By: Old army V.
Ozark Air Conditioning, Heating, & Refrigeration
Update: On June 14th I was contacted by Marc Cedron, the new Operations Manager for Ozark Refrigeration. He listened to my past issues with Ozark Refrigeration and promised that he would make it right. He went above and beyond to earn back my business. I couldn't be more pleased. As long as he is their Operations Manager I will call them first for any future HVAC needs.We purchased a top of the line Lennox system form Ozark and have already had to replace a circuit board on the air handler, luckily under warranty, but then the latest issue was when the HVAC system sent out two codes on the 3rd and the 8th. I called Ozark and they did send out a tech who said it was caused by the Hardy coil being plugged. He spent less than 30 minutes here and "cleaned" the coil and replaced a PVC fitting that he stated was installed incorrectly. When he left he said there would not be a charge because this should have been checked on the install. On the 11th the unit sent out the same code and I decided to disconnect the Hardy coil, take it outside and hose it down thoroughly. It was filthy. Before I reinstalled it I looked in the duct work below the air handler and it was filthy. Paper, metal cuttings, etc. from the original install. A thorough cleaning and it has been working reliably. Fast forward to today when I get a bill from Ozark for $150 !!!!! I called Tim who has zero customer service skills and complained and he said the bill was mine to pay and I should contact another company in the future if I am not happy with Ozark. Good plan! Like I hadn't already thought of that while talking to him. Tim stated that their techs do not have the authority to make billing or customer satisfaction decisions. Lennox is good equipment but you will be disappointed with the service from Ozark.RED FLAGS: Not a member of the Harrison Chamber of Commerce. Not a BBB accredited company.
05/08/2015
By: Alton K.
Ozark Air Conditioning, Heating, & Refrigeration
Very professional and price was the best i could find.they put in a Lennox 18000 btu ductless heat pump in under seven hours and it works great i had electric already run and concrete pad poured every time i called always got a response even when i left messages.. Only had to wait on weather & dealer to send the unit

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