My three recent rentals from National have been excellent. Being able to bypass the counter and pick a car from the Emerald Aisle is incredibly convenient, and one often has a decent selection of cars to pick from.However, I was not invited to review a rental last year from the BWI Airport, and I do want to address a few issues I had then:1. The rental rate was almost twice what I have been charged in the past (and recently). The rental did extend over the Labor Day weekend, so perhaps this is standard industry practice, but I still have to note it.2. Much more serious was that when I drove onto I95, I was almost unable to see anything because of the glare from oncoming headlights. The interior of the windscreen was coated with a gooey film which scattered the light and made it almost impossible to see clearly. When I got to my destination, I was able to clean the windscreen, but this should not be something I have to do, particularly when being charged a premium rate.3. Equally unsafe was that the car (Chrysler 200) had headlights with a sharp cutoff at the top of the beam. On a dark road with low beams (because of traffic), I could see only 30 - 50 feet ahead. This car should never be allowed on the road.Sorry for the whining, but the last two items were a serious concern to me.
Every employee at your Baltimore-Washington airport on Wednesday morning, September 23.was helpful but especially a lady in "lost and found." I left a suit jacket (claim # 930780) When I contacted "lost and found" I talked to a lady there (a real person not a recording) who was very, very helpful. My situation was complicated because I left it in one of your cars at the airport when I decided to change to another car. I did not know how to identify the car (where my jacket was) except to say it was a "white, midsize, Honda. Immediately getting the coat back to me was complicated because I was in Washington, DC to attend the Joint Session of the Congress and see and hear Pope Francis speak on Thursday morning. It was within 3-4 hours of making my claim that I was contacted on Wednesday. It took more than one phone call from her, but when she found the jacked, she called me for forwarding instructions. (I had also filled out a claim form on your website.) I would like to give you her name but I have misplaced it. Nevertheless, she is fantastic! She had gotten National a life-long customer. Father John Wandless, Kansas City, Mo.
I can proudly say I only rent car from Alamo since I came to this country 1995. The only time I went to Enterprise was because insurance company sent me there. Beside that I tried AVIS just because now Enterprise owns Alamo and it might mess up Alamo's culture. I like the Alamo culture. You can reserve online and go to the counter at the airport and finish everything on the touch screen computer and pick your car. Once you get used to it, it only takes few minutes to pick up your car and leave. The only concern I have is that now Alamo is owned by Enterprise. The Enterprise people are buggers. For example they try to force you to buy their insurance. I think because they get commission out of it they try to scare the customer. Alamo, they explain it once if you decline, they don't bug you again. Enterprise, it is OK to own Alamo but leave Alamo's way of doing business as it is. Otherwise, my next best choice is AVIS.
Checkout @ BWI was quick, entered my reservation number, saw I was an Emrald Club member, and told me to pick anything from the EC area. Saw many new mid-low tier Dodges and Chevrolets, and felt despair. Then I saw a Ford Fusion completely covered in over 1/2" of ice (windows/paint/wheels), and was relieved. Once the car thawed, it was a very nice car, rode well, had a sunroof (impractical in the snow/ice, but i still used it twice), leather, seat warmers, Sat radio. Completely happy with the rental. Even the ice coverage to begin with, if the Fusion had been cleaned off, I seriously doubt it would have been available. As others have stated, the vehicles looked turned over quickly, not really cleaned inside but was adequate. And some wax on the outside would have probably prevented ice from sticking so securely. I would rent this vehicle again.
The staff were friendly, and helpful. The car was clean inside, and comfortable. I got stuck in traffic on my way there, and arrived shortly before my flight was scheduled to leave. I alerted the staff member that I was in a hurry to get to the airport, and she asked when my flight was leaving. Due to the limited time she told me to get into one of the cars, and said that she would drive me to the airport so that I wouldn't have to wait for the shuttle, and miss my flight. The two negative comments are that the windshield wipers needed to be replaced, and made driving in the rain very difficult, and when I arrived the self-service kiosks were not working.