9805 Warwick Blvd, Newport News, VA, 23601 We are the automotive experts
1.M & J Motors
2024 George Washington Mem Hwy
Auto Repair & ServiceAuto Engine RebuildingAutomobile Parts & SuppliesEngine Rebuilding & Exchange
2.M & J Transport
3832 S Military Hwy
Sprinkle & Williams Automotive
12539 Warwick Blvd, Newport News, VA, 23606 Serving the community for over 50 years
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Had some brake work /oil change done on wife"s vehicle back in May 2017;rotors turned also.A couple of days later ; while driving, heard a rattling noise on the under-side near the left front wheel.Tried to look to see where it was coming from.,it occured more when backing up. Called the Pembroke shop, we were in the Denbing area at the timel.Carefully drove to the shop.Mgr. came out to inspect vehicle;could not place car on rack;bays were full.Mgr. surmised, that it was a transmission issue. Drove home . Next day ;took vehicle to Carter"s Corner Auto shop on Pembroke near Buckroe Bch. Diagnosed the problem. Wheel -nuts on left-front had come loose and one nut was missing.when backing up the calipers would hit,causing the noise Cost $30.00.It was suggested that I take it back to Big Al"s for a refund for at least the Brake job. Took vehicle back.; Mgr. called corporate office;which I fervently advised after he [Mgr] offered me $30.00 and Three oil changes. Got to be kidding! We could have had a bad accident out there,I told him.This issue went on for over a month e.g /Had put a complaint with our charge card; could not find fault with Big Al"s.Will never deal with this company ever again
Had my exhaust installed there 4 years ago. Been back 3 times since. This last time one of my tail pipes fell completely off. They told me the whole system had to be redone and I had to pay for it. I asked if their systems typically need to be redone every few years and the manager said yes. He got mad when I said I wasn't going to continue to pay them for shoddy work. When I picked up my truck my keys were just sitting out on the counter unattended.
Tune Up Hampton has been great. I will definitely be back for any car issues. Thank you so much!!!!
The mechanic were extremely helpful. They gave excellent customer service. Will come back if I need work done!!
Tune Up Plus in the Hampton location is great. They helped me out and made it cheap as possible. Thank you!!!
After some confusion on the type of oil used in my oil change, I felt uncomfortable with even a small risk of running with the wrong oil. Despite being very confident that the correct oil was used, the manager offered to re-change my oil and was able to fit me in quickly on a busy weekend. I greatly appreciated the staff's dedication to making sure I was satisfied. They have definitely earned my future business!
This shop is top notch. They keep you informed of everything going on and they are fair with pricing very reasonable. The owner is one of the most honest men I have worked with. They have been working on our vehicles for years and my Son and his family, also works on my Daughters vehicles. They have gone out of their way for people. Seen it with my own eyes. I would recommend them to anyone They are the best at alignment. Thanks HW, JPI
Roy’s Auto repair was highly recommended for my older car. I was told that it had an intake manifold air leak. I agreed for him to fix the problem. Later I returned and paid for the service (so I thought) and made it one mile down the road and returned back to Roy’s. I stated that it was running the exact same and engine light is still on. The mechanic stated well it was off for me and end of discussion. After our quick discussion they did not appear to have a clue or to be good that their job anyway. Wished I talked to them first before agreeing. I took it to a Chevy dealer and they told me some additional problems but the biggest was an intake manifold leak. I feel that I donated $500 to Roy’s for no service. In Roy’s defense he stated to bring it back and he would take a look at but could not promise that he would look at it for free. For this I do not recommend bringing your car to Roy’s.
I almost always took my Dodge Ram and Mercedes to the dealer for everything until I discovered ACE Automotive. They were more than willing to troubleshoot an issue until they were able to fix the problem. I expected a 'dealership' cost for all the effort it took to find the problem but was given an extremely fair price along with the quality work. That was over 5 years ago and since then I won't take my vehicles anywhere else for service, maintenance or repair. Honest and quality work. Thank you!
The first 8 cars in line..this place is slow. Very slow. Customer service is very bad..very poor communication. Where is the cash register??? Needs to be shut down. Facilities in very poor condition.