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08/20/2015
By: Mark v. W.
Sears Auto Center
I brought my Toyota Tacoma for a front end alignment, tires rotated, and balanced. On the way home it still pulled left and the steering wheel vibrated. I called the next morning and spoke to one of the ladies that sets up appointments. I explained what I felt was happening with my truck. She told me to come back as soon as possible and they will test the truck's front end for any errors. I got there about 10:45am and they took my truck in immediately. After they tested the front end and checked the balance of the 4 tires, they came to the conclusion that the 2 front tires were defective. So they went on to change the tires out for new ones. They balanced the 2 new front tires and then installed them back on the truck. None of this labor or 2 new tires cost me anything. I could not have been treated better by anyone. The tech's and the ladies that helped me through this were so professional and just really nice. To end this, my truck drove perfectly great. Thanks to you all at the Hammond Sears Automotive Center. Please keep up the great work. I forgot. I left them @ approximately 1pm. Absolutely no problem.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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