We just left the Gulfshores establishment. This was our first attempt trying the shrimp basket. We will NOT return. We walked in at 8:25pm. Our order was taken promptly, drinks and appetizer served within a reasonable amount of time, and then the wait began. We finally left at 9:40pm because we were starving, and the promise of "your food will be out shortly" was not actually filling any bellies of my family. We were not the only unsatisfied customers either. There were several other people that left with cancelled orders as well. Our waitress was polite, but I am not fond of multiple excuses with no results. The manager is not a good manager. He stayed on the phone the majority of the time we were there. When we had finally had enough and were leaving, he copped an attitude saying "we're bringing out your food right now!" We waited another 45-60 seconds, and he never made any attempt to deliver food to our table. If your establishment does well, I do not see how. If tonight was an isolated event, then you lost several potential future customers.