01/11/2017Lulu's At Homeport Marina
Moved here recently and wanted to try some of the tourist hot spots in the off season to see if we wanted to take or recommend to out of town guests. Weather was great, we were seated on the patio with sun in our face. It was great on the 4th day of January. The server came by about 10 minutes after we were seated and took our drink order, since we had ample time to have reviewed the menu, we ordered lunch too. When she came back with our Coca-Cola's, we took a sip an realized it was a bad mix, lots of chemical taste. About this time a party of 6 was seated nearby and a lot of "fuss" was made getting them seated. We imagined they were regulars and dismissed it, but we were still trying to get our servers attention to replace our drinks.....she was sitting with this new group and taking their drink order and never even glanced our way. About 5 minutes later the manager came by with our food, and we informed her of the drink issue - she apologized and came back immediately with a new round that tasted fine. We ate lunch while overhearing the large party receiving their drink order and it was incorrect. When our server said to one of the guests who was supposed to have had tea, and it was given to another guest, "can't you just take his tea, its not like he has cooties or something", we just about fell out laughing. Next, that same table received a bowl of shrimp and grits and a photographer came to take a picture of it with one of the guests. I thought perhaps it was the local food critic writing about a new dish......BTW, our server had not come back to check on us or the table next to us who were wanting their check. She finally does take the check to the table next to us, never checks on us or looks our way. They are prepared and give her their credit card at the same time and the check is returned by the manager who doesn't check on us either. More appetizers go the large party, and we hear the server address the women who had her picture taken as Ms. Lucy. So we google Lucy Buffet and it was her. Our server did come by after that and we asked for the check and a to go box. She told us at that time she was sorry but she had been consumed with the CEO, COO and senior management team who were joining them for lunch. We waited another 10 minutes without a sign of our server. We go up to head to the hostess stand to see if we could pay there. As we were leaving we saw several staff and they all wished us well, thanked us for coming, etc. even our own server. If I hadn't caught the manager to ask for our check, we could have walked right out. She got our server who could only remind us she had to take care of the COO, ..... I gave her cash and simply said, perhaps the COO she be concerned if your customers are being taken care of first. She was dumbfounded. Food was ok, service was horrible. If that was senior management team and they didn't notice the issues going on at the tables around them then you can see why the service was an issue. It was a laid back Tuesday afternoon - shouldn't have been an issue to entertain the owner, or the other customers. Speaks volumes and we won't be recommending it to our guests.