After my post I was contacted by Jed Holtzman the GM of Greer Toyota. He kindly allowed me to vent out my frustration over my vehicle being in the condition it was in for 20 minutes, he then very kindly requested if I would be able to come down with my husband to meet with him over the matter. In my mind I was under the impression that like most dealerships they would somehow make me out to feel it was my fault and show me parts of my truck that I failed to keep up on or some other type of "Im wrong and they were right" process. However knowing my husband was coming I was confident that the repair that was need on my 2007 Rav 4 owned for 1 year was going to be DISCOUNTED. Upon arriving to the dealership I was kindly greeted by their receptionist, not unusual the customer service I always said was good, and Jed was called to the front. He introduced himself and had us have a seat in the middle of the showroom and again let me vent out my frustration and never said a word until I was finally finished. The next words that he said I was stunned, "Im going to make this right, regardless of what the problem may or may not be, Im going to do everything I can to make you happy" I was shocked, he then introduced us to a very kind member of the Toyota family Tim Bright who proceeded to inquire what our needs as a family were when it came to transportation, still unsure of what was going on I explained we chose the Rav4 for the space, we have 2 kids and 2 large dogs, he got up and brought back 2 vehicles, a Rav4 and a Camry. I was still unsure of what or why we were looking at these automobiles, meanwhile my beloved 2007 Rav was half dead in their shop. About 15-20 min later the manager came back out and sat us down and said "I would like to get you out of your 2007 Rav4, pay your loan off and put you in one of our new 2014 vehicles I will do everything and anything it takes to make your payments equal to what you have now and we will NOT require any funds up front" Thinking this was not possible since my credit was just being built and both my husband and I have heavy student loans which is why we financed a 2007 used Toyota because that is all we qualified for. Well sure enough Jed Holtzman is a man of his word. My family and I are the proud new owners of a BRAND NEW 2014 Toyota Camry, we even got to pick the color and like he promised my payments were what he said. I dont know why my truck had the issues it did but I know this, they corrected it without question and stayed true to their word. They went above and beyond what any dealership would do, they put in extra foot work and time and I truly believe they cared about how upset I was. Im still in shock but I knew I had to tell everyone how my situation ended, I cannot believe I have a brand new car, had 11 miles on it, I cant believe it. Thank you Jed and Tim, Thank you and Michelle and DJ Schriefer
I purchased a 2013 Toyota Camry SE today from this dealership. I was greeted like they really appreciated me stopping by even though I had told them that I was considering other dealerships also. That sometimes makes some dealers say you don't need to compare; we can beat their price. Not here, actually I had already compared two dealerships in the area and attempted to make a deal in one, but was treated like I was a moron as they wanted me to "give" them my trade in vehicle. The sales manager at this other dealership actually said after giving me a "low ball" offer on my car, "you didn't say you wanted my best price." (yeah, right I wanted the worst offer you could give -- at least that is what I received.) Really, I thought that type of salesmanship (or non salesmanship might be better) had disappeared after the 70s at the latest. Anyhow he upped his price by 1530 dollars just like that and said disgustingly "I am done" but I refused and sold my car to a local CarMax for several hundred more than they offered So thanks to their rude and ridiculous behavior, I had my money and went to Toyota of Greer and what a breath of fresh air and friendliness that really amazed me after my unhealthy ordeal yesterday. I had contacted them through the Internet the previous night and was greeted by the general sales manager who immediately started working with me and had a salesman bring the car up that I was interested in purchasing and then I took it for a test drive. Well, to make a long story short, I am very thankful for the rude manager at the other dealership as I was a cash buyer now and saved $3678 dollars from their first non best offer and $1419 dollars from their best offer. Had I gone back with my cash to that dealer today, it still would have been over 1100 dollars more. Believe me, it does pay to shop when you have a car in mind that your wanting to buy. The little bit of negotiation we did at Toyota of Greer was fair, quick, and nobody getting upset and walking away saying, "I am done." The time for the business end of the deal was very reasonable and the car was cleaned up in a short time and my wife was on her way home in her new car and I drove my other vehicle. If your looking for a new Toyota or a used vehicle, I highly recommend you give them an opportunity to fill your needs for your next vehicle. I was greeted by the service department as well as other workers who apparently love their job and it shows by their attitude towards a customer. By the way, this is the first time I had been in there to purchase an automobile and probably won't by my last. I have purchased between 60 and 70 automobiles in my life time (all for personal use) so I am not a novice at this side of the table. Do yourself a favor and after you have checked other Toyota dealers give Toyota of Greer a chance to earn your business.
I AM A SINGLE 56 YEAR OLD EMPTY NESTER WHO HAS PASSED MY PREVIOUS AUTOS ON TO MY DAUGHTER. NOW, JUST ON A FIXED INCOME AND LIVING ALONE, AND BUYING MY FIRST HOME, LIVING WITHOUT A CAR WAS UNTHINKABLE. WITH THE ECONOMY HAVING IT'S DOWNFALLS, I WAS AMBIVILANT ABOUT SEARCHING FOR A CAR. HOWEVER, I PUT ON MY FACE OF HOPE AND GOT STARTED. AFTER VISITING AND CALLING MANY DEALERSHIPS OVER A COURSE OF 3 WEEKS, WITHIN A 40 MILE RADIUS, I WAS BECOMING QUITE DISCOURAGED, MAINLY BECAUSE IT SEEMED CAR BUYING TACTICS HAD ALSO CHANGED FOR THE WORSE, MAKING IT EVEN MORE DIFFICULT TO FIND A DECENT AND RELIABLE AUTO. I WAS ABOUT TO RESOLVE TO BEING CHAUFFEURED THE REST OF MY LIFE. THE LAST DEALERSHIP I VISITED WAS SUCH A NIGHTMARE I WAS ABOUT TO GIVE UP, UNTIL, I WENT WEARILY TO ONE MORE DEALERSHIP. TIRED OF HAGGLING, WAITING, TEST DRIVING, AND WORRIED ABOUT CREDIT SCORES AND SUCH, I APPROACHED TOYOTA OF GREER, S. C. I DONT THINK THEY KNEW I HAD COME TO THE END OF MY ROPE FOR CAR BUYING, SO EVERYTHING AFTER THAT WAS JUST A FORMALITY THAT I WANTED TO GET THROUGH QUICKLY. I WAS SO USED TO THE DISAPPOINTING OUTCOMES, I COULD BARELY FOCUS ON WHAT ANY OTHER SALESMAN HAD TO SAY TO ME., UNTIL, AT TOYOTA OF GREER, I MET THE SALESMAN TIM BRIGHT. HIS FRIENDLY DEMEANER ALONE SPARKED HOPE THAT HAD FADED IN ME FROM VISITING THE LAST 3 DEALERSHIPS. I SENSED HIS SINCERITY, WHICH IMMEDIATELY GOT MY ATTENTION RE-FOCUSED BACK ON AT LEAST HOPING. I GOT EXCITED AGAIN, DESPITE THE FORMALITES I HAD TO CONTINUE TO ENDURE. TO SUM IT UP, WHETER I LEFT GREER TOYOTA WITH A NEW OR USED CAR THAT I HATED OR LIKED, THE INTERGRITY, HONESTY, KINDNESS, PATIENCE AND HELPFULNESS OF MR. BRIGHT MADE MY CAR PURCHASE AN UNEXPECTED PLEASURE. I WAS SO EMOTIONALLY DRAINED FROM THE PAST TWO WEEKS SEARCH, I LITERALLY WAS PLEASANTLY SPEECHLESS FROM THE RESULTS OF DRIVING AWAY IN A BRAND NEW TOYOTA COROLLA, WITH ONLY 3 MILES ON IT. MR. BRIGHT TOLD ME HE WOULD MAKE ME SMILE, WHICH I DIDNT THINK WAS AT ALL POSSIBLE, AND THE MORE HE PROCESSED THE DEAL WITH ALL THE TERMS I LIKED, I ACTUALLY FELT THE CORNERS OF MY MOUTH TURN UP. ..I HAD TO ASK HIM .."AM I SMILING?"..HE REPLIED YES. AND I DROVE AWAY, TIRED, STILL SMILING, AND UNBELIEVABLY HAPPY AND SATISFIED. I WAS THINKING ON MY 30 MINUTE TREK BACK HOME, WOW..THERE ARE STILL SOME GOOD PEOPLE LEFT IN THIS WORLD OF CHAOS. I DID NOT THINK WHEN I STARTED OUT THAT AT TOYOTA OF GREER, A SALESMAN NAMED TIM BRIGHT WOULD MAKE ME A UNBELIEVABLY HAPPY CUSTOMER. PEOPLE LIKE HIM ARE RARE, AND ANYONE HE MEETS IS A FORTUNATE PERSON, AND TOYOTA OF GREER, IS FORTUNATE AND BLESSED TO HAVE HIM. THIS IS THE ONLY PLACE I WILL EVER BUY ANOTHER CAR..IF I EVER NEED ANOTHER CAR...BECAUSE THEIR SERVICE IS THE BEST I HAVE EVER ENCOUNTERD!
We hadn't been in the car market for 15 years and with good reason. Our past experiences with auto sales personnel were miserable so we were fully on guard when we approached buying another car ... anticipating pressure, hard-line bargaining, lots of hype, etc., etc. What's more, a car accident, followed by indifference from the other driver's insurance company, left us angry and in a time compression to buy another car within five days. We met Pamela Peterson through the internet, our first contact with both a Hyundai car and dealership. From the moment we shook Pamela's hand, all our reservations about buying a car disappeared. There was no pressure. No hard sell. No hovering as we looked at different models. Pam was gracious and well-versed about every model, and particularly the Sonata which we selected. She guided us through the contract and financing process and showed unexpected flexibility working with our budget requirements and expectations. In short, she was an accomplished listener, sensing our reservations and addressing each one with patience, good humor, and grace. Her written and verbal followups after our purchase were not only sincere, they were unexpected. Pamela Peterson is the auto sales person every car buyer hopes to find ... but often doesn't. If we needed any further evidence of Pamela Peterson's exceptional salesmanship, several days after our purchase, a Hyundai competitor we had contacted briefly by email, wrote us an email stating, and I quote, "We always beat Hyundai of Greer prices. Sorry you overpaid for your Hyundai." Any sales person who uses the putdown of a competitor to advance a sale is precisely the kind of person who shouldn't be in sales. Pamela Peterson stands apart and above such tactics in every way. It's a privilege to be able to bring her qualities to your attention.
Originally had an issue with the used Kia I purchased from this Hyundai dealership, everything was great except the trim level of the vehicle was accidentally misrepresented. It was listed as an "!" model when really it was a "+". This was just a misunderstanding, they sell Hyundai's and this was my first car purchase, so neither of us were experts in the various options and features associated with the different trim levels of a Kia. There was a decent price difference though between the two models on KBB so I contacted the General Manager Fred Davis about the issue. He immediately offered to go over the details with me and help any way he could. After Fred and I talked it over we were able to reach a mutual agreement and I can now say that I am extremely satisfied with my purchase from Hyundai of Greer. My original sales guy was extremely helpful and low pressure which was great since I was nervous about buying my first car, and upon my return arrival to speak with Fred, as I waited I had at least four different associates approach and greet me, offer assistance, offer me drinks while I waited, chit-chat, and one even went as far as to get under the hood of my Kia to try and help confirm engine specs associated with my issue even though he was a sales guy and had nothing to personally gain!The customer service here was by far the best I've ever received. I thought they were good when I came in to buy the car originally but even coming back in as an upset customer wanting to get money back rather than spend it I was blown away by how well they treated me. Fred Davis was an exceptionally helpful manager and he seemed to really care about his customers and making sure I walked out happy.
KIA OF GREER is the most exceptional dealership I've ever been to in my entire life. I bought a brand new soul there back in 2010. I fell on very hard times over the past two years and was very sick. I'm starting to get back on my feet again. I visited the dealership back in March of 2015 and the area manager Mark Escuade put me in touch with the general store manager, Ken Duneske. I was floored at the fact that two very important people took their personal and professional time to help me. He kept me informed every day on the status of what was going on and it made me feel important. Ken did an amazing job and got me approved for a brand new 2015 Soul and I picked it up on April 2nd, 2015! As I was leaving he told me, "if you need anything else, we are here for you." he wasn't lying either! They have been an extremely big help with other things as well. The things I needed weren't necessarily things that the dealership is obligated to do, yet he helped me every single time until I was happy, and he gave me a peace of mind. I've told everyone I know to go to KIA of Greer for their next car, and I continue to when people compliment me on my car. I am a KIA customer/fan for life AND a KIA of Greer fan/customer for life as well. As far as the facility goes, it was spotless, modern, beautiful and comfortable. Honestly, I felt like i was on vacation more than in a car dealership. They offered complimentary food, drinks, comfortable places to wait and even an internet technology center. Really??? Yes, REALLY!!
Worked with Pam on getting information on the Nissan Frontier. She was very professional and provided information, pricing, and incentives for the vehicle. Since this was our first stop for shopping for a vehicle, we still wanted to check out other comparable vehicles and dealers before making our final decision. Nissan was understandable and provided the name of another sales agent at their competitor. Visited the other dealer, test drove the truck, talked with the sales agent and later the dealer manager. Couldn't get a price from this manager except for the MSRP. Was told when we were ready to make a deal price would be discussed. Big turn off, so we left. Did more research on comparing the Nissan to Toyota and came to the conclusion the Nissan would be better choice for our needs. Made an appointment to meet with Pam again the next morning. Made some changes on what we were originally looking for, and Pam was more than accommodating to work with us. We came to an agreement on price and the deal was done. At no time did we feel any high pressure to buy on the spot. Everyone at this dealership was professional, courteous, and just plain nice to deal with. We drove away in our new Nissan that day. Since that time, follow up after the sale was exceptional. Highly recommend Pam and this dealership. It has been a pleasure dealing with all at Nissan of Greer. Look forward to future service with them. Hope this will be as pleasurable as our recent sales experience.
On September 30, I purchased two vehicles from your dealership: a 2014 KIA Sorento (the second one that I've purchased from you in 3 years) and and a 2004 Nissan Pathfinder. The sales consultant, Joey Mims, was exemplary and the sales experience was outstanding. Please let me begin by saying that I do understand that the Pathfinder was used and had no warranty. A customer does, however, have a reasonable expectation that a vehicle purchased from a reputable dealership will not have any major issues within the first 3 weeks/ 500 miles... On 10/23, the check engine light came on. I brought the car to the service department and was told that the gas cap was not on properly. Nathan corrected the problem and I left feeling confident that the issue was resolved.Three days later, the light came back on and my son brought the car back in on 10/30. Evidently, the catalytic converter was bad. Nathan in the service department explained that one had been recently replaced, but the second one also needed to be replaced, as well I ended up having the work done by an independent mechanic. I expressed my displeasure to the dealership and their response was phenomenal. Ann Rice contacted me to discuss my dissatisfaction and, to my amazement (well, not really...KIA of Greer is well known for happy customers,) promised to make this right. KIA of Greer completely turned around what could have been a miserable experience. I'm a customer for life!!
My experience with Hyundia of Greer was exceptional. I had the pleasure of meeting with Pam Peterson and she took in consideration of my needs, my ability to handle the pressures of a new vehicle and the comfort that I needed in the vehicle. I was not expecting to drive off with a new car, thinking that I would have to visit several before I was satified with what I wanted. Pam, listened to me and my husband and she let us do what we needed to do to make up our minds. She talked about everything that was for our benifit in making decisions right for us. She allowed for us ask the hard questions and she didn't hesitate in saying "I don't know" to questions that she was not familiar with. The great part is that she went and got answers that satified us. I have never met anyone as wonderful as Pam whose first concern was the customers. She made us feel special and that it was all about us at that time. Her entire attention was on us; she didn't run between us and other people, it was entirely on us and what we needed. Hyundia of Greer you just don't know have great it is to have a sales person as personable and caring as Pam Peterson. If we had to do it all over again, I would if Pam is there to take us through the journey. I am very pleased with our purchase and glad that we were led there just to meet Pam.