Chamberlain Enterprise in Greenville, TX with Reviews -
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By: Anissa H.
NE Texas Builders, Inc.
My mother and I decided to build us a new house last winter. We hired this company (John Noyes). The house was started December 2015, the completion date was suppose to be on April 7th. The house was still not completed by the end of May. Things looked so terrible, my mother and I knew things were not done right, so we hired a certified house inspector.The whole house was basically done wrong. All the electrical was labeled as a fire and electric shock hazard, the walls, windows, and roof all leaked. The HVAC, plumbing was wrong, and there are many other faults. This company did a lot of things that they were not licensed to do. I have filed a complaint to the TDLR and TSBPE against this person/company. John was fined $7,500.00 through the TDLR for violating Texas statutes and/or rules. The inspector confronted John Noyes about the issues, John got mad and he stopped/ended construction on our house on May 27th, 2016. We had him and his crew police escorted off our property and banned from our place after he stopped/ended work. Then he came back a couple/few weeks later, after he was banned from our property and took materials that I paid for out of our house. We did file trespassing/theft report against him with the Fannin County Sheriff Department. John was very unprofessional, arrogant, and had a real attitude problem. He was a bully toward us during the construction of our house. We have already paid John Noyes over $123,500.00 for a completed house and he only completed about 78% of the house when he stopped/ended the work.John walked out owing us around $26,500.00 worth of work that he was paid for and never completed. He has proven to be incompetent to re-mediate/repair this house, so we are having to hire professional workers to try and fix it. They can't believe what a mess John made of the house, words can't describe it. We have already spent over $25,000.00 trying to fix what he did wrong, plus the $26,500.00 that he owes us. We are also requesting a refund for all the electrical/HVAC that he messed up. He owes us a refund of about $67,500.00 as of now. I would not recommend this person/company to anyone.There is absolutely nothing false about my statement. John is dishonest. We did not run out of money, we also never attempted to get a loan from the bank. We hired the licensed professional inspector ourselves. John was overpaid for the work he did and we were not paying him anymore money until he completed the jobs he was already paid for. He stopped/ended work on May 27th, I had 3 people that witnessed him walking out and saying he stopped/ended work on our house, John breached the contract, NOT US! I never threatened this guy and my neighbor's son in law called the Sheriff's office when they showed up unannounced. We did not damage anything and his crew got all his equipment and materials. The officer that WE called was present at the time, they came while I was at work. I have the police reports. I did not refuse to allow him to get his belongings. John never scheduled an electrician to inspect his work. All he said, he was going to hire an engineer and charge us $3,000.00 to fix his mistakes. We hired a master electrician to look at and repair all the electrical work, I have documentation of that. It was all labeled not safe and must be redone by a licensed person. There are laws in Texas that govern electrical work, especially when it is dangerous. All the HVAC work John installed, had to be torn out and redone, he did that wrong also. We've had a lot of professionals look at our house, saying it was a mess, would be a major understatement. We have spent about $30,000.00 trying to repair the mess that John made of our new house. I have written documentation of all mistakes and cost of all the repairs. We DO NOT owe John Noyes any money, he owes us almost $70,000.00. I love how he acts like he did nothing wrong. LOL
By: Mandy S.
Castlerock Custom Builders
I highly recommend Castlerock! I have purchased 2 homes from them and have been very pleased with both experiences. I was able to customize every detail of the house and they worked with me to find finishes (granite, tile, etc) that I liked, without blowing my budget. They were very patient with all of my questions as a first time buyer/builder and were very responsive when contacted. I highly recommend Castlerock to anyone that is looking to build a beautiful, custom home.
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By: Tricia N.
Castlerock Custom Builders
NOT a custom home builder. Any time you ask for anything extra it's always an inconvenience or outrageously expensive. It's like they don't want to build you a custom house, they want you to take what they give you. The "custom" cabinets are very cheap, the cheapest drawer pulls you can get. Shingles are cheap 20 year shingles. Light fixtures held up with one screw falling off the ceilings. Electric panels aren't up to national code. Recessed lights flicker on and off because they don't have the proper heat shields above them in the attic and they are overheating because they are buried in insulation. We paid $1400 to "upgrade" to a gas cooktop. They "forgot" about it and two months after closing we still don't have a the gas cooktop installed. Paint job throughout house is crap. Baseboard paint goes up 1/8 to 1/4 inch up the walls in a majority of the house. There is paint overspray in numerous places throughout the house including our back door glass. There are runs throughout the house on window seals and door frames. It looks like a 10 year old painted. Our guest bath tub is BROKE and puttied together. I paid for frames around the bathroom mirrors, again cheaply done. There are gaps between the mirrors and the frame, gaps in the corners of the frame. For what we paid for this "custom" house it sure is disappointing!!Customer service?? ZERO stars. RUDE RUDE RUDE people.
Tips & Advices
If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered.
Absolutely ask. Paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. Include this payment plan in the contract, as well.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work and all costs are listed in the contract, including details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Yes. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.

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