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08/28/2016
By: John C.
Sears Appliance Repair
We purchased a free standing ice maker in 2014. In 2016 it stopped making ice and we called for service. After the initial call it was determined the compressor was bad but still under a 5 year warranty. It took six visits to get it working but it failed again 5 days later. It is now repaired after the 8th visit on Aug. 23. I repeatedly asked Sears to replace the unit (we also had an extended warranty that was purchased after the 4th visit). However they explained the unit could not be replaced until after 4 additional visits. The unit is currently working and our fingers are crossed that this will continue. The service techs were really nice and good to work with but their hands were tied. This was not a good experience and we were disappointed that Sears did not step up and replace the unit.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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