Usually, one of the most complicated things in the whole world is buying a vehicle- especially one from a preowned lot. Sure, it sounds glamorous going into, but usually quickly spirals into a fiasco of mammoth proportions.Recently decided to making the change to a bigger vehicle from my two door Civic coupe. After visiting a few dealerships and not finding quite what I wanted, I was able to narrow my decision to a Lexus RX 350. But, with that model, plus my *girly* requirement that it be red exterior and black interior, my options were limited.Then walks in Impex Auto Sales. Stopped by after work to test drive (they let me have it solo for about an hour, so I really felt comfortable with everything), and then indicated I would think about it overnight. After doing some more research on pricing of similar models, I felt that the price offered was very good and VERY competitive to similar models at other dealers.
My husband & I purchased a 2013 Kia Optima from Impex Auto in May of 2014. I found the vehicle online & contacted Impex immediately. We were really shocked by how nice the vehicle turned out to be! (ie. low mileage, no body blemishes, no accidents, great interior) We dealt with DJ, who is not necessarily the most "car salesman" type of guy we were expecting. He was very direct & to the point, no haggling (not that we cared since the price was at least $2000 under everything we had found in comparison), and no non-sense type of guy. It was very refreshing not to be constantly hounded about purchasing a vehicle. I wanted to wait a few months to make sure we were still satisfied with the car before writing a review & we are still in love with the car!!! If you appreciate no haggling, no hounding, and great deals, call DJ... he might not be overly friendly but he was a great "non-salesman" to us!! Thanks Impex!
From the very first interaction my salesperson Emily gave one of the best customer service experiences I have ever had. Buying a car is a huge deal and I was very nervous about the entire transaction because I had a lot of variables to work with, but she navigated them with ease and did a fantastic job. I had to travel about 240 miles one way to get there and she was ready and waiting for me when I got there, and got me through the whole process very quickly and had a great attitude. She was not once pushy or made me feel uncomfortable, she was in constant contact about the updates even after I had drove off the lot checked on me to make sure I got home and was happy. I was sooooo happy with my car, which I'm totally in love with, but the entire package was found with Emily!!! Just wanted to say I am one happy customer lol, and I would absolutely buy from them again!!!
My visit with Approved Autos was great, especially working with Anthony, who can get anybody approved. However, on May 22, 2015 I brought a 2011 Ford fusion and the car drives well, but I have a major issue every time I stick my key in the door to unlock it the alarm goes off which is very embarrassing. I called Anthony and expressed my concern and he refers me to Abraham I speak with Abraham and his way of fixing the problem is to disable my alarm system (NOT HAPPENING). He said until I can come up with the money to pay a locksmith $185 to wipe all the keys programmed to the car which I didn't receive and so the locksmith can make me a key that has a fob. I've been going through this since the 22nd of May and still no results. That's really sad that this company won't pay $185 to have a satisfied customer and just made more than $11,000 in a sale.
Don't waste your time elsewhere go here first it really is your solution not only will you find a vehicle to fit your budget, they will find a budget that fits your needs. See Royce Palau he is the consumate professional, he's very easy to deal with and "HONEST". I searched hundreds of cars online and visited many dealers I worked at a Ford dealership, these folks are genuinely friendly and eager to please, you will be impressed.Their cars are priced agressively, carefully chosen,well represented and serviced correctly. The business is run well, Tom Wayman owns it and proudly so. I haven't bought a used car from a dealer in a long time I'LL BE BACK