I have very wide soles, very high arches, and narrow heels, so shopping for shoes is always a challenge, especially if I am looking for shoes to wear at work. The ladies at Birkenstock went above and beyond to help me find the shoes I needed. They were attentive, helpful, and patient as we waded through all kinds of shoes to find a style that met my needs. I was about to give up, but they didn't. They found a style that worked, but did not have the color I needed in stock, so they ordered it for me. Then, when I got home, I actually had to change the order to a different color, which they did gladly. The shoes were delivered right to my door and I love them! Thank you for the excellent service!
My 19 month old and I were shopping yesterday for my older daughters and came in the store. When I initially walked in the store there was only one other gentleman and he was checking out. The woman never acknowledged me, when I walked in, never asked if I needed any help, after the man left. I shopped around and found 6 pair of shoes I needed the mate to. After waiting about 15 minutes, I went up to her and asked when she had a moment of she could get me the mates to the shoes I had, she nonchalantly said she was busy doing something and would be with me in a minute. So I sat back down and waited a few more moments. Meanwhile, another man walked in and immediately she ran up to him asking him if he needed anything to let her know. At this time my baby started become a little fussy so I looked over in the direction she was in and realized she was helping the man that had come in after me. At this point, I had been there for almost 30 minutes. So I gathered my belongings and proceeded to leave the store. I will NEVER shop there again! A woman who is so desperate for a man's attention who will let that desperation affect her job is nowhere I'd like to shop. On a lighter note, I eventually made my way to another shoe dept in the four seasons mall and the people there were really polite and showed wonderful customer service. But as for shoe dept elmsley, I will advise everyone I know that if they want to find a woman, that'll be a great place to go, but in regard to receiving customer service for shoes, not a great place to go.
I am posting this review in response to the many comments, both positive and negative, that can be found online about The Shoe Market. We are an independent, family owned business that has been proud to be part of the community for more than the last twenty years. We offer an abundance of unique brands in sizes from women’s 5 – 13, 4A – 4E, and men’s 7 – 17, 2A – 6E, and maintain an inventory of over 50,000 products. Certified pedorthists and therapeutic shoe fitters are part of our sales team and we make it our mission to give our customers the best possible service, a goal achieved by actually measuring your feet, listening to your needs and keeping our sales team educated in foot conditions and product knowledge. We take the time to fit you in shoes that match both your foot needs and your lifestyle. The Shoe Market is active with the Better Business Bureau and currently maintains an A+ rating. Because we do take the time to work closely with our customers and have an educated staff that separates us from other shoe retailers, we do maintain a no-refund policy that is posted in four unique locations at our sales desk and on all of our receipts. However, we are happy to exchange or offer a non-expiring store credit for any unworn regular price merchandise in the original packaging within fourteen days of the original purchase, and will offer an exchange on sale merchandise in the original packaging within fourteen days of the original purchase. Should you have any additional concerns or questions, I am happy to address them at firstname.lastname@example.org.