Vulcan Fire Systems, Inc. is a family owned business that has been serving several states since its inception in 1984. Over the past 10 years we have begun to grow and expand beyond the standard small business culture. With the opening of a branch office out of state, increased sales and doubling the number of employees we needed help "getting our hands around" the substantial growth. After a few years of keeping the status quo, we decided to have an outside source take a look at the company as a whole. And, what an eye opening exercise it has turned out to be.We have just completed "phase 1" of our project with Cogent Analytics, LLC with our consultant. Through the course of the five weeks, we have substantially altered the culture of out company. Many things have been accomplished in this short amount of time and implementation of "work elements" have been continuous throughout the process. There have been so many areas for improvement, that may seem basic, or understood, on the surface, that were not being done from top to bottom, that we have to take a month off just to get everyone up to speed. The processes have covered every facet of the corporate structure, including, but not limited to, estimating, installation process, servicing accounts, human resources and the basic company hierarchy. All of the items were being implemented in some form or fashion, but without checks and balances to guarantee the continued success of our business. Now we have everything in writing, every employee knows what is expected of him or her, and has a direct person to report to, from installation technicians to myself, the President.There is no question in my mind that if continued progress is made towards the outlines and functions put in place during Phase 1, our company will be substantially better off many years down the road, and that doesn't even include the gains we will see in the 2nd phase of the project. I believe we will continue to grow and prosper. We were a financially solid profitable company at the beginning of the project, and I can't wait to see where we stand after a year of implementation. The future is looking brighter.....
"Allstar Fire Protection, Inc. is a locally owned and operated fire protection company in the Nashville Tn. Market. We have been in business since April of 1991. Founded by Glenn Harris and Mark HIllis to provide fire sprinkler installation and services while maintaining an eye towards their Christian values. They have operated the business admirably for many years with many successful projects under their belts.No wanting to see the company and loyal employees left behind as Mark and Glenn retire from the day to day operation of the company, Mark and Glenn began their exit strategy and implementing their succession plan for the company. Casey Milhorn was named CEO and 1/3 owner very recently, along with the hiring of Shannon Day, CFO.With the new management team in place, and eye towards growth, there was a real need for some assistance and guidance. We were approached by Cogent some time before this and were skeptical of having someone come in and provide consulting services to us on how to run our business. We could not see the value in this service. We could not have been more wrong.Working with John Moscicki from Cogent has been a pleasure, and most of all, a real eye opener for us. Thanks to John, we now have a plan in place to optimize our resources we currently have, and know what steps we should take next. And even more importantly, we know which ones to focus on first, second, third, etc. I cannot think of one aspect of our company that has not benefited from John's guidance and Cogent's services that were provided.If asked whether or not we would do it all over again, my answer would be a very resounding YES! The only regret is why we did not do this sooner. Our thanks and gratitude go out to John and the Cogent team on helping us become the company that we should be, and this is only the beginning of the process for us. We are extremely excited to see what fruits come of the seed that was planted by John and his team."
TOURtech is at a tipping point it its growth. We had focused on revenue growth to establish ourselves in the marketplace, but found ourselves wondering where all the money was going. We had ideas, we made guesses and like many small businesses, hoped there would be money left over. The tools we have been provided with will eliminate that guesswork and allow us to know.We had outgrown our previous pricing structure but were unsure how to change it. Cogent introduced us to the concept of profit engineering allowing us to develop our new pricing structure based on costs and pre-determined profit. They provided us the tools we need to make sure that we are on track now and in the future. This new point of view and collection of tools will help TOURtech become more profitable and allow me to worry less about uncertainties.I was not expecting this to be a pleasant or even worthwhile experience and this sentiment was shared across other key members of my team. I can tell you, without exception, that the entire staff is eager to apply the lessons we have learned and implement the tools we have been given. I really did not expect total buy in, but that's what we have achieved. I attribute that to Cogent's ability to breakthrough the idea that "my business is unique" and show (not just tell) how applying basci business principles can improve ANY business.
We engaged the services of Cogent Analytics, LLC to determine the best organization for our company’s continued growth and success.Your team, from the initial sales call through the analysis discovery process and the arrival of the consultant was very professional. The discover process uncovered many things that I had been thinking about and some that surprised me.Your consultant has been working with us for several weeks and has developed and implemented numerous job descriptions, proposals, budgets, handbooks, worksheets and other documents for our use and also helped us to develop a strategic plan and an incentive program that rewards our employees for outstanding performance.Along the way he uncovered some areas where we were being inefficient, eliminated a lot of risk exposure, and also generated some interest income and demonstrated how we can bid a smaller margin on some projects.We would like to thank your company for your help. We look forward to a long and extended relationship with you, as you help us to fine-tune our operations further.
I have been too busy to spend too much with your consultant but now that he is leaving I don’t want him to go.What we asked you to do is in place. Prophesy is communicating with QuickBooks and we have QuickBooks accounting. I have learned to post payments and deposits and make transfers for fuel deposits, Tchecks, and wiring fees; I generate the A/R aging report and A/P aging report and pay the settlements and enter and pay the payroll and other bills.I know that I will cal Marc four times a day and he has told me that he will accept my calls, four times a day and I can continue learning at my own speed. Some things he has to repeat many times and some not so many. I have a manual on how to do things, but sometimes it may be easier to call because he can teach me again or for the first time. I have not learned what to do when I buy a truck because i didn’t buy one while Marc was here, but I know it’s in the manual, or a phone call away.I’m happy with the work. I’m happy it’s finished. I’m planning your return.
The people at Cogent Analytics are experts at business. Hiring Cogent Analytics to help us was great decision for us, and a decision I would make again in a heartbeat. The project director assigned to us brought a wealth of experience, knowledge, and the best practices to our organization. Cogent has a 2-to-1 return on investment within 6 months guarantee that was easily met. Cogent has helped us with over 26 aspects of business. Of those 26, the top three areas for me were financial training, management training, and organizational structure. I believe Cogent has brightened the future of our company.Cogent’s project director was very professional and a pleasure to work with. He kept the project on schedule, provided smart, objective solutions, and made the implementation completely painless. He worked independently with the people he needed to, coordinated with the outside contractors on our behalf, and helped us make strategic moves that helped us reduce costs and increase productivity.