As a frequent traveler with a predilection for quality food I always seek the best dining experiences a city has to offer. On this particular weekend 11-2-12, I traveled to the city of Grand Rapids, Michigan with my husband who sits on the Board of Directors for one of the largest Credit Unions in the State. Since we have visited this area several times before we were quite familiar with many of the wonderful Hotels and restaurants around the downtown area. Shortly after the JW Marriott opened its doors in 2007 the breakfast buffet at the popular Six One Six restaurant had become one of our favorites. They offer a delightful selection of breakfast items and the chef is very gracious and detailed in explaining the wide variety of specialties. However, this morning was a very unpleasant experience from a service stand point. From the hostess to the waitresses none of the high standards that we have come to expect from a JW Marriott hotel were met. The breakfast buffet opened at 7:00 am and we arrived shortly thereafter. There were many open tables in the front with a view of the water however; our hostess never asked if we had a seating preference she just proceeded to seat us in the back of the restaurant. I immediately requested we be seated up front and soon after one of the waitresses asked what type of beverage we wanted before we proceeded to the buffet. My husband enjoys the smoked salmon that the chef had accompanied with red onions, capers and chopped boiled egg. On one side of the smoked salmon was a variety of cold cuts while on the other was an assortment of cheeses. We only noticed one utensil to handle the individual selections and asked the hostess for some assistance. She advised that she felt one tong was there to handle the meat, fish and cheese. Since we are vegetarians I did not think this was appropriate to touch the meat, smoked salmon and cheese with the same utensil. She reluctantly went to the back to retrieve only one more tong. After the chef made a wonderful omelet with sun-dried tomatoes, mushrooms, red onions and local goat cheese from the Dancing Goat farm in Byron, Michigan we proceeded back to our table. This is where our service fell short, our plates were stacking up on the limited space we had at the small table for two. Our waitress had passed our table several times without asking if we needed anything or inquire how our meal tasted. I finally had to call her over to remove the noticeably empty plates that were stacked. We were so disturbed by the lack of service I asked my husband to take a photo of this appalling display. Although I highly recommend the food at this establishment I would also recommend customer service training and/or replacement for some of the hotel's staff. Not to mention I requested one white and one red wine glass as we checked in we did not receive until we left the hotel for dinner and came back and asked again. If I wanted a three buck dining experience we could have stopped at one of many fast food restaurants. Fortunately, my gourmet cooking skills do not warrant anything less than a palatable savoring meal. Yours Truly, The Tasting Tattler
Four star for the overall average of the place. Food was outstanding. I thought is was a very good place to eat. Overall not bad at all. Everything is custom or craft made, which does make it way over priced. Two people, cost $50. I am on a fixed budget, my girlfriend suggested going there on a recommendation of another friend. You also get stuck with parking fees of $7.50 per hour. That shocked me the most. I did not even get a receipt for the debit card purchase of the parking. They pre punch your parking receipt for one hour, then have the waitresses keep coming at you to see if you want more food, taking their time, and getting the parking to go for more than the validated first hour. Hopefully, the card will not get hacked, this is a scam if I ever saw one. For what they charge on food, the parking gate should be removed. $50 for the food and $15 for parking, I better get laid for that price.
Even at 3PM, the service was slow. The fries were definitely not cooked to order, and were on the bottom of the bin because they were over-seasoned and not hot. The portions were also a bit pathetic on the burgers/fries, considering the $10 price tag. Also, one of the wait staff was standing at the back of the booths below a TV, snacking in the seating area. Employees were gathered in the parking lot, smoking and eating near their cars. Seems like the management is lacking and just doesn't care. I wouldn't recommend going here at all.
Ordered the tuesday morning. The menu says 5.25, I ordered two. When I got to the cafe to pick up, I was quoted 18 bucks and breakfast shoulda been anymore than eleven dollars. I was told the menu price was not real, given another menu then told that price was not real when the prices were the same. Next I was told the police was going to be called when I refused to pay more than,menu price. So sad. And the good is really great! The establishment is racist. I've always known that, but for the first time I felt it hard.