I had a great experience with this dealership in the beginning,until we had the truck we wanted to buy inspected.Cassidy was laid back,took a lot of time with me telling me what he knew about diesel trucks,as I went back a few times,and I did appreciate that. BUT, during the inspection the mechanic found a big issue that was a deal breaker to us,an oil leak that they were unable to tell where it was coming from,and they told us it would be a big job to find out as to where it was coming from.The area that had the leak also had fresh silicone next to it like someone was trying to cover something up,like they didn't want to deal with the problem at hand. When trying to discuss this with Cassidy he got immediately defensive saying that he had told us that these 1 ton trucks have leaks in the front end and that what the mechanic found was not a big job.Cassidy did offer to fix the leak but we felt that he was not "owning it", and made my husband and I feel like we were being ridiculous.At that point I wouldn't have trusted the "repair" that was done anyways. I told him that if the mechanic told us it would be a big job,[they work on diesel trucks all the time],then we have to go with what he is saying,that's why we get an inspection.I was then told that basically because I didn't want to work this out that he felt he could never make me/us happy and that they would NEVER be able to find us a truck because of this.Cassidy then told me that he didn't want me to come back,which I didn't plan on,and that he didn't feel he could do good business with me,EVER.We did get our deposit back,which he tried to hold onto as he thought that WE were being difficult and unrealistic about the issue, and not willing to try to work out a "small issue".He was very quick to jumping to this conclusion and blaming me/us for this bad experience! Frankly I'm relieved that I didn't spend almost $20,000 on a "leaky" truck!
They're no different from the rest. I actually got the same old line "Because I like you..."--that should have been a tip-off. The car I purchased had problems with the functioning of one of the rear window motors; unfortunately I didn't recognize this until the day after my purchase, at which point I was told "But it worked before." It was eventually agreed upon that it would be replaced up to an allotted amount, which was good (still, the fact that the dealer said it was working to begin with made me uncomfortable doing business there in the first place, since that wasn't a fact!). What was promised in an advertisement in the paper here was that anyone who purchased a car around the time that I did would receive free car washes for a year--getting this promised fulfilled was like pulling teeth! It took weeks! BEFORE A PROMOTION IS OFFERED, HAVE IT ALL SET UP BEFORE PROMISING ANYTHING TO THE PUBLIC. It wasn't my job to be this concerned with the "perks" I should have been given to begin with. I don't believe I was taken care of the way that I should have been, seeing how I entrusted my business with Grand Valley Auto Sales . It's not like the old days; no wining and dining here.