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01/21/2014
By: Kristin D.
Willow Creek Nursing & Rehab
What is really sad is this is supposed to be the better of the two centers in Goldsboro. Some of the people who work here have major attitude problems, from the underpaid orderlies to the social worker. It's shocking. We walked up to the nursing station one day, where one person was sitting. She pursed her lips, shook her head and pointed. In other words, she wasn't helping anyone, but didn't even have the courtesy to say so. The social worker: After my grandfather went from 7 p.m. to 11 a.m. the next day without one person checking in -- which meant he was on his back the entire time -- we asked the social worker what we could expect in terms of daily care. She says she has no idea, we'll have to look at his "plan of care" on the back of his closet door. When we asked where else it might be, she snaps our head off: "I TOLD YOU where it was." No, it wasn't. But she wouldn't be persuaded. So she jumps up, pushes into his room during physical therapy, and lo and behold, guess what? It wasn't there.I am sure this is incredibly stressful work. And some people have been so kind, and you know even when you are waiting for a long time for something, they still have the best of intentions. But some people need to find another job, where they aren't entrusted with the care of human beings -- or anything living for that matter. I'm completely disgusted.
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11/18/2014
By: Rachel H.
Willow Creek Nursing & Rehab
I found Willow Creek to be a very calm and kind place. I arrived on a Monday morning to visit my friend who is only 40, she's not able to communicate at all, on a feeding tube with limited movement. While I visited, 2 nurses came in to take care of her, there were others walking and happy to help when I mentioned it was warm in her room (it was a day where it was 40 one day and 70 the next - if you know NC in the fall, you know what I'm talking about!). The girls at the desk where students and super friendly. The receptionst was kind and helpful. The bathroom was clean, the room was clean. There seemed to be a lot of folks with a lot to do, but isn't that how anyone's job is? I'm thankful for all these folks doing a very hard job.

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