I walked in today 25 months natural with a healthy head of thick hair. This was my second ever visit to a salon since starting on my curly girl natural hair journey. I intended to get a wash, conditioning, and roller set. Pretty straight forward...huh? The young lady who washed my hair, aside from not speaking any English, washed my hair (not taking into consideration the fact that naturals sometimes need their ends held while their scalps and hair are washed) got my hair completely tangled in knots. Then she proceeded to comb out the knots, raking from the scalp up, which created even more tangles and snagged my hair causing me to loose literally 1/2 my hair. I asked her not to do this, but she couldn't understand me. Once washed, I was placed in a chair to have my hair roller set. She grabbed a towe and started rubbing. I stopped her and requested the manager translate that naturals shouldn't use towels on their hair. The manager put her hands on her hips and loudly told me they've been doing natural hair fora long time and she'd never heard that. She then shoved the young woman about to roller set me out of the way, and picked up the comb to roller set me herself. The problem was that she picked up the comb with teeth fine enough to snag out even the straightest of fine blonde Caucasian hair. I asked her to use a wider tooth comb. She huffed and puffed, but conceded. Instead, she grabbed a comb with just slightly more spacing between the teeth. Surprise. Another 1/4 of my hair was lost in that comb because they refuse to untangle starting at the ends of natural hair. My hair is now roller set. It feels uber thin and I fear I may have set myself back 2 years. Please go elsewhere if you are a natural with coily hair rather than wavy hair. P.S. I don't think they ever used conditioner.