Big O Tires
750 S Lindsay Rd, Gilbert, AZ 85296
7:00 am - 7:00 pm
- Mon - Fri
7:00 am - 7:00 pm
7:00 am - 6:00 pm
9:00 am - 5:00 pm
Phone: (480) 633-6756
Specialties: Four Wheel Drives, 4wd, Trucks, 4 Wheel Drives, 4x4s
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I took my car in for an alignment and after I got it back it had a shimmy that wasn't there before the alignment. I took it back for them to look at. They called me and said that the rear alignment WAS off and they corrected it. Then they said my rotors were warped and that maybe it'd still be under warranty and take it to the dealer. (new car) Then the dude continues to say that my right back tire has a slit in it, not sure how deep but that it looks like it goes to the core and it needs replacing. He continues to tell me that the right front tire is so worn it needs replacing as well. He didn't have the exact tires in stock but had similar ones for $99/ea. And all he needs is a credit card and they'll "get her done!"
I said no I don't have the money and I'll wait and take to my dealer and see about the rotors. When I picked up my car he was obviously irked and figured it was because he didn't get to up-sell me. Handed my keys and said "oh yeah, here's the paperwork for the new alignment!" No thank you, no smile nothing, I was obviously a bother.
So today (8/29) I took my car to the Mazda dealer for its 10,000 checkup, alignment, have them look at my rotors and tires rotated. When I pick up my car it didn't need an alignment but the rotors needed replacing and they rotated the tires. I asked him, "how did the tires look?" He said "they are great! All good to go!"
I'm horrified to have gotten such a BS story. I will never go back there again.
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