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08/10/2012
By: charles1546
Criswell Nissan
I WAS EXSTREMELY SATISFIED. I WENT INTO THE DEALER WITH THE INTENTION OF JUST GETTING MY 2006 MURANO APPRAISED AND GET AN ESTIMATE ON A NEW CAR. WHEN I CAME, I ASKED FOR LUC. THEY PAGED HIM AND HE CAME TO GREET ME IMMEDIATELY. LUC INTRODUCED ME TO KWAME AND SAID THAT HE WOULD ASSIST ME. I TOLD KWAME I JUST WANTED TO GET MY CAR APPRAISED AND SEE IF I COULD GET A NEWER CAR. I ASKED HIM IF HE COULD MAKE IT HAPPEN. KWAME SAID THAT HE WOULD DO EVERYTHING HE COULD. KWAME THEN GOT MY CAR APPRAISED AND HAD ME FILL OUT AN APPLICATION. AFTER, GETTING THE AMOUNT THAT I OWED ON MY CAR HE SAID THAT I REALLY NEEDED TO GET OUT THE CAR BECAUSE IT WAS VALUED LESS THAN I OWED. HE SAID THAT HE COULD HELP ME GET INTO SOMETHING THAT I WOULDN'T BE UPSIDE DOWN IN. I TOLD HIM THAT MY CAR IS FULLY LOADED AND I WOULD ONLY TRADE IT IN FOR A CAR THAT IS FULLY LOADED AS WELL. I ASKED TO SEE THE 2012 MURANO SL AWD, HE SHOWED ME THE CAR IT WAS BEAUTIFUL. THEN CAME THE HARD PART, HE GAVE THE APPLICATION TO MIKE TO SEE WHAT THEY COULD DO FOR ME. MIKE SAID THAT I COULD GET INTO THE CAR BUT THE PAYMENTS WOULD BE ABOUT $900 A MONTH. I TOLD KWAME THAT WAS OUT OF MY PRICE RANGE. KWAME SUGGESTED I LOOK AT A ALTIMA. I SAID I ONLY WAS INTERESTED IN SUV'S. KWAME THEN SUGGESTED A ROUGE. I WASN'T REAL FAMILAR WITH THE ROUGE. KWAME THEN SHOWED ME A FULLY LOADED 2012 ROUGE. AFTER TEST DRIVING THE ROUGE I WAS PLEASED AND WAS READY TO SIGN MY LIFE AWAY.I TOLD KWAME TO ASK MIKE WHAT HE COULD DO FOR ME. KWAME CAME BACK AND SAID I WAS APPROVED AND IT THE PAYMENTS WOULD BE IN MY RANGE AND I WOULD NOT BE UPSIDE DOWN ANYMORE. KWAME THEN TOOK ME INTO KRYSTIE'S OFFICE TO DISCUSS THE DETAILS. AFTER TALKING TO KRYSTIE MY DOWN PAYMENT WENT DOWN FROM $2500 - $2000 AND MY MONTHLY PAYMENT WENT DOWN BY $3 (YIPPEE). KWAME HAD THE ROUGE DETAILED AND MY LICSENCE PLATES PUT ON MY NEW CAR. HE THEN SHOWED ME HOW TO USED ALL MY NEW GADGETS AND GOT ME ON MY WAY. IN CLOSING I WOULD LIKE TO SAY THAT IN ALL OF MY EXPERIENCES IN CAR DEALERSHIPS, THIS WAS BY FAR MY BEST. THE STAFF WAS EXTREMELY KNOWLEDGABLE, HELPFUL AND FRIENDLY. FROM THE MOMENT I CAME IN I FELT AT HOME.
07/28/2012
By: lannie25665
Criswell Nissan
My car buying experience at Criswell Nissan actually allowed me to put the word "enjoyable" back into my vocabulary for this process. From the moment I walked in the door I knew I was in for a pleasant experience. Swann Kim definitely understands how a professionally run sales floor can give a prospective customer confidence in their decision to visit Criswell. My salesperson, Kwame Otchere, was terrific. His knowledge of the product and his patience as I test drove several different models was appreciated. I was ever given the feeling that I was being rushed or that he needed to be anywhere but helping me. When it came time to complete my deal, the finance manager worked hard to secure me the best rate possible, and Krystie Zhang made the closing paperwork easy to understand while not trying to pack on extras that other dealers have bombarded me with in the past. I also take this a good sign that Nissan believes its cars are manufactured well enough that they don't need all the "extras." I was so pleased with my experience, that when I informed my daughter that I had found a Nissan dealership that I would highly recommend, she went to talk to them the next day and a day later ended up with the car she had been hoping that could find for her. I can recommend this Nissan dealership without any hesitation.
05/19/2014
By: Alice C.
Criswell Nissan
I purchased the car in May. I called in ahead to get more information on the car, and had all my questions answered by Dustin. He was very well informed, mind you, I practically left him a laundry list of questions. Upon my arrival to the dealership, the first thing I notice is the professionalism and how welcoming Dustin and the staff are. I felt very well respected and attended to. Dustin showed me around the showroom, introduced me to staff, showed me the service station, answered all my questions during the test drive and really made me feel he had my best interest. After settling the contract and walking out of the manager's office, Dustin took the time to explain the benefits and procedures I have as a proud Nissan owner. He had my car ready beforehand and I went my way. I received a courtesy call the following day, and it really left an impression on me. I am happy to say that Dustin really helped make this car purchase experience easy and it feels good to know there is a trusted team at Criswell Nissan."Posted as a service per authority of the business, review written by customer."
07/31/2012
By: dwighjane74
Criswell Nissan
I'd like to thank Kwame Otchere for the excellent service he provided me and my wife today. We came into your dealership today rattled and emotionally drained due to a potentially fatal accident we experienced earlier this morning. Mr Otchere was patient, understanding and kind as we made preparations to purchase a new vehicle. His professionalism and ability to get to the bottom of the situation and address our needs quickly exceeded our expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Criswell Nissan in Germantown for years to come.Additionally, please convey our heartfelt appreciation to the Finance/Business Manager. Her kindness, patience and sense of humor made the financing process easier and served to put a brighter face on the bad morning we had.Sincerely,Jane and Dwight Bradley
12/10/2014
By: Emily S.
Criswell Nissan
This was a great car buying experience. I researched online and dealers and cars, and when I finally arrived at criswell Nissan in Germantown, the experience was the best I've had out of all the dealerships I visited. Sam had the vehicle all ready when I arrived and he knew every detail of the car. There wasn't anything I asked him that he didn't know. I was very impressed by his knowledge and professionalism. Krystie was amazing as well, her customer service relations are unmatched. I want to thank criswell Nissan so much for everything! I recommend them to anyone and everyone looking to purchase a great quality new car.--Posted as a service per authority of business, review written by customer.
04/14/2015
By: Ronnie T.
Criswell Nissan
My recent experience in purchasing a 2015 Altima was probably the most pleasant I have experienced. I have owned 18 cars! I have dealt with Criswell in the past for service on my Maxima, and my wife bought a 2012 Altima there. All of my experiences have been top notch. I would, and have recommended Criswell in the past and will in the future. The outstanding people I worked with were Sam Trabulsi and Krystie Zhang. --posted as a service per authority of business, review written by customer.
02/18/2015
By: Carmen W.
Criswell Nissan
I had the opportunity to work with Sam on my recent purchase of my new NV Passenger van. He was polite, knowledgeable, and very respectful of my time. With my family along for the experience, he made sure they were comfortable and was totally transparent when it came to negotiations. I appreciated all of it! I'll be recommending this location to all those interested in owning a Nissan. Great experience!--Posted as a service per authority of business, review written by customer.
03/09/2015
By: Mark B.
Criswell Nissan
Had a wonderful experience with Dustin and everyone at the dealership. Prices were considerably less than other dealerships we visited and the experience could not have been easier. Going through the whole finance process was easy with Krystie! From the initial phone call to having a car ready for us to look at - would highly recommend to anyone looking to purchase a car and getting an amazing deal.--Posted as a service per authority of business, review written by customer.
07/16/2012
By: 6mammav21
Criswell Nissan
Great place! Friendly staff! Excellent prices! I Had the pleasure of working with David Emani. He was very helpful and worked very hard to get me a great deal!I also dealt Eric Konan and Krystie Zhang who made my purchase very smooth and not stressful. I recommed this dealer to anyone trying to find a vehicle at a great price and wants to feel confident in their purchase! I will spread the word!
04/11/2014
By: C S.
Criswell Nissan
Customer service was excellent from the time I made a call to go there and when I did get there, they were just as great in handling my service needs in a short amount of time. I even got a free car wash. I will definitely recommend them."Posted as a service per authority of the business, review written by customer."
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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