06/14/2017Tails R Waggin' Day Spa & Resort, LLC
My opinion of this facility dramatically changed over a short 10 day period. I was notified on a Friday there had been an incident with my puppy and another dog. I was told there had been issues for "months" between the two dogs, but I had no clue. I took my dog to daycare on Monday and spoke with the manager. I wanted to know what was going on. I was assured by the manager it was "not a big deal", that they loved her, etc. Monday and Wednesday were uneventful. On Friday I was contacted that my dog had to be picked up immediately because there had been another incident with the same dog. I was forced to leave work early to pick her up. When I arrived I could hear her howling/crying very loudly from the other room. No one from management was there, but the only staff member stated she would have the manager call me. I did not receive a call that evening or over the weekend. On Monday morning my dog was scheduled for daycare and since I wasn't told otherwise I took her. When I arrived the manager came out of her office and told me they would no longer accept my dog. I was told my dog's presence in the group "challenged the alpha" and other dogs were misbehaving because of this. She also said "I know I should have called you this weekend, but I just didn't". Right - instead of calling she waited until I would be coming (with my dog!) on my way to work to inconvenience me. I had to take my dog back home and then drive to work - of course being late! We could argue all day about whether or not my dog should have been asked to leave - the reasoning, in my opinion is pretty questionable. But, my real issue with Tails R Waggin is the incredibly poor customer service, poor management, and general lack of respect. My dog has attended another daycare since leaving Tails R Waggin without issue. I have spoken to others and I feel confident saying the management and staff at Tails R Waggin are unqualified, unprofessional, and ill-equipped to properly manage a dog care facility.