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02/24/2015
By: gmacmoneyman
Enterprise Rent-A-Car
Rented a SUV for 3 weeks. The initial rental pickup was smooth. I was given a chance to accept multiple (optional) insurances. I declined all of them. When I picked up the SUV, the left rear tire was slightly low and on dash warning was letting me know that. I put air into the tire twice in the 1st few days and really thought nothing of it. Here is where it gets interesting...that same tire went totally flat at 10:00 PM. When I called the Enterprise 800# I was told that I was 100% responsible for the tire (because I declined coverage). It cost me about $100 in a hotel, about 3 hours on the phone with Enterprise arguing about who is responsible and an additional 3 1/2 hour wait at a Firestone shop the next morning. (MY AAA membership changed the tire and put on the spare tire) Enterprise and/or Firestone tried real hard to charge me for a new tire but I refused to sign anything. In my opinion, that tire should have been looked at when it was services between rental customers. I am glad the engine did not blow out. I will say the did a good job at keeping me calm and the employees at the GASTONIA, NC store were exception at understanding.
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05/03/2016
By: Daniel L.
Enterprise Rent-A-Car
My experience was not good with this location in particular and with Enterprise in general. This location initially provided a very dirty car that smelled like an ashtray (mid-size). I was late for a meeting so I accepted the car. This was replaced the next day with an SUV upgrade that also smelled bad. I had to drive 45 minutes to this location because the Iocation closer to me did not want to change it. I accepted the second car and after driving it for two days I found out that my car will be in the shop for another 5 days. I had a longer trip coming up and needed a sedan so my wife can drive it. I offered to pay extra just to get another car and contacted multiple Enterprise agencies, but there was no way to get another car. I gave up after one more day and went to Hertz, payed extra and got a clean Camry that did not smell like smoke or like someone threw up in it. How hard is it to get a Camry from Enterprise if you already have a car from them? Impossible.
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10/18/2016
By: Christy M.
Enterprise Rent-A-Car
Great place to rent from- my only draw back was their return policy- I wanted to rent the van for one day a Saturday at 9am to Sunday at 9am and because they do not open til 1pm I was charged for two days rental. I didn't agree with that I was not in charge of their hours of operation and they might want to rethink that policy part. Otherwise great service and selection!
02/02/2017
By: Howard A.
Enterprise Rent-A-Car
I have been waiting on my $200 deposit, from a rental car that I had 2 weeks ago. The manager told me that my deposit "may" have gotten lost in the mail. The corporate office is going to reissue the check, which will take another 7 to 10 business days...smh, they are full of it, and will never get my business again.
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06/20/2015
By: Angela G.
Enterprise Rent-A-Car
i give them a 5,,,, they were very nice people and we loved the car and was a great price for the days we rented it for,,,I fell in love with it,,,2015 Chevy Cruz,,,awesome car,,,will def,. be renting from them again!
10/05/2016
By: Shannon G.
Enterprise Rent-A-Car
Everyone was so helpful and friendly. I travel extensively for business and am typically pushed for time. This location had me in and out in a jiffy. I will rent here again! Thanks
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10/21/2015
By: Susan F.
Enterprise Rent-A-Car
very friendly , but the car was dirty and smell of smoke , We tried for a week to get rid of the smell .
10/17/2014
By: Megagigi43 ..
Enterprise Rent-A-Car
The personal very friendly, fast service and good deal ... I recommend visiting gastonia enterprise
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09/10/2015
By: Kimberly T.
Enterprise Rent-A-Car
Very friendly and helpful. They are the only place where we will rent a car from.

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