World Finance Corp Locations & Hours Near Gallup, NM - YP.com
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12/31/2010
By: modestmouse2011
Sunbelt Credit
This business would have received 5 stars if it hadn't been for one unprofessional employee, now isn’t that the way it goes? One bad apple spoiling the whole bunch? Well, I gave the business 4 stars so she didn’t completely spoil the rating. I am currently doing business with this company and am happy to report that they are very professional and friendly in all their dealings, well except for that one employee, whom I shall not name. Now, to be fair, I have not dealt directly with this employee but did observe her while I was waiting to be helped. I noticed her constantly glancing at her cell phone, socializing with customers that she knew before they became a customer (relatives?) and ignoring waiting customers to continue laughing and talking about “that one time at band camp.” I was the next in line, so fortunately I didn’t have to wait long, but other customers were waiting. She did not smile at nor greet incoming customers as other employees did, she was too busy “socializing”. In an environment where customers are waiting, I would suggest to try to keep it professional and to act like you appreciate your customer’s and their time, even if you really don’t. To the other employees of Sunbelt - Excellent job, keep up the good work!
11/04/2010
By: modestmouse2011
World Finance
We are disappointed and saddened that this company is representing World Acceptance Corporation. This business is seriously lacking in professionalism and halfway decent customer service. We got a call from this "business" on, Nov. 4th,2010, for a customer of theirs that does not live in our home. The worker who called was rude, would not identify herself, demanded that I pass a message to her customer, and hung up on me mid-conversation. This worker could have respectfully asked us to take or deliver a message for them, but she did not. She also asked if I was the mother of her customer in a rude and sarcastic tone of voice. After she hung up on me, I called them back (using caller ID) to advise to no longer call our home if they are going to be rude and she hung up again, mid-conversation. On my second and last call, her supervisor answered but refused to identify herself and repeatedly asked for my name “or she wouldn't be able to help me“. Now, why would I provide my name, if they are not going to provide theirs? I stated I was not a customer of their business and she said, “Hold On.” then handed the phone back to her worker, so I asked for her name again and she finally identified herself as "Elaine, and my supervisor will get back to you." and hung up on me again. At this point, I was done, I did not call back. This company has employees that seem to have more authority than their own supervisors. I can only suggest basic customer service classes and a communication course to hopefully provide these two women with some common courtesy skills and how to treat customers or potential customers they deal with on a daily basis. I don’t plan to become a customer of this business anytime soon, as I would hate to experience how they treat the customers they already have. My suggestion is for "Elaine" to take a basic customer service class and possibly even anger management classes. If she is unable to maintain professionalism when dealing with customers and non-customers in a small town, maybe she needs stress management too and perhaps a shrink. Thank you.

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