Upon my arrival to the Sunshine Auto, I was expecting a "low class/ low -brow" and all around shady salesman to come out and hawk over me while I looked for a car..That simply did not happen. I was completely thrown off when I was greeted at the door with a smile from a man named "Borhan". I explained my budget and told the staff that I am a sophomore in college and how I was just looking for basic transportation. I was offered to test drive about 7 different cars (all in tip top shape!) and never once pressured me to buy something! -Whew! So after walking back from a test drive, My husband asked about a 2001 mercedes- benz C230 and wanted to know the sales price... Again, I was waiting for someone to say a snudy remark on how I couldn't afford it but to my surprise we didn't get one. The sales guy worked out a deal with us and I have been driving my Mercedes since 2011. The cars here are reliable and the service is great. If I come in for a oil change or tune up, they"ll wash my car free of charge! -Winning!! Every time I come into the store, I am treated like family. The staff here are all professional and courteous. I would definitely recommend this car dealership to anyone of my friends!
07/31/2012Criswell Chevrolet of Gaithersburg
Sorryfor the delay in responding. Actually, the service rep person called, reminding me about my 3 month service check-up, and that prompted me to go thru all the paperwork I received when I first bought the car; including the reminder that there was a "rate your experience" email and card.Mike Furman did a super job for me while I was considering the purchase of my car. I had some questions and he was right on top of it with answers. He worked some numbers when it came to pricing and I appreciated all his effort. I wondered about a few accessories, and he gave me the correct advice. On the day that I picked up the car, he was very helpful, showed sincere interest, and took his time talking me thru all the options and operations of the car.A couple people have asked me about my car, and I've told them that I bought it at Criswell, and that they have a huge selection, reasonably priced. So I'm trying to help with more sales
07/28/2012Criswell Chevrolet of Gaithersburg
I didn't buy a car after my test drive / first visit with Russell, however, I did tell Russell that I really felt compelled because I liked him so much. In the end, he accepted my decision and made certain that I knew I could come back to him at any time. Russell continued to follow up with me and through his last follow up regarding an additional incentive available to me he convinced me to buy my 2012 Equinox LTZ AWD. Russell was very professional, courteous, and I didn't feel like he was taking advantage of me. As a woman shopping for a car by herself, I was very wary that I might be seen as an easy 'mark.' Russell never made me feel that way and I did trust him that he was giving me the best deal possible and that I would be taken care of at Criswell Chevrolet.
10/22/2013Criswell FIAT of Gaithersburg
I worked primarily with Fred, and bit with Louie. They were both very friendly and helpful. I had not planned on buying my car the day I went to the dealership for a test drive, so I took some convincing. Fred allowed me to go on 2 test drives to make sure I really liked the car, and then drove me 20 minutes away to look at a car that was displayed in another location. They definitely went above and beyond both to make the sale, but also to make sure that I had all of the information I needed to make my decision.The above review was posted as a service with the authorization of Criswell Fiat, and the above comments and opinions expressed in the review are those of a customer of Criswell Fiat