I chose Kim Cupp to do permanent makeup on my eyebrows even though she charges twice as much as everyone else because I had already paid a $50 consultation fee and she seemed to have the required credentials (except after 8 years of doing this, you would think she would have more than 3 before and after photos). At my appointment she did not even draw on my eyebrows. I asked her, "Are you going to draw them on first?" She said, "What for?" That should have been a warning for me. After my initial appointment my eyebrows looked VERY dark and I was a little concerned but I knew it would fade after the first peel. Well, one week later after my brows peeled, there was a navy blue color underneath! They also did not match because the right one was higher than the left and they did not start at the same place in the middle and the thickness was not the same and there was a dot of ink OUTSIDE of the brow line (clearly a mistake). When I talked to her on the phone I complained that the color did not even look BROWN and that it was supposed to be a medium brown but it looks blue. She said I had to wait 4 weeks before seeing the real result. I have had permanent makeup done to my eyebrows 3 times in the past and the color is darker the first week but brown is brown, I have never had the COLOR change. Just as expected, 4 weeks pass, my brows are still like a navy blue underneath. I return to her hoping she can fix it but not really putting a lot of faith in her because after paying $600, there were too many mistakes. I was willing to give her a chance but this time I was going to be upfront about the color and shape and MAKE her draw on the brows! After only a few minutes of going over colors, she seemed to think I was not happy with anything. I told her that I didn’t want to be stuck with something for another 4 weeks that I am not happy with. I asked her if she could fix the “dot” and she said no, the brow needs to be extended to the dot. I told her NO, the dot is a mistake and needs to be corrected (if the brow was extended any more, it would have been way too long). She got a little upset and said that I am just not happy with anything and she feels like if she gave me a million dollars, I still wouldn’t be happy. I told her I don’t think that is true. She said maybe we shouldn’t do this, or should try at a different time. She said this wasn’t working. I reminded her how she told me on the phone that she doesn’t just do one appointment and then that’s it, but that she is willing to do it over and over and over until it is exactly what I want, and here we are, only at the 2nd appointment, and she is already blowing me off! I thought she was acting very unprofessional. Clearly she is phony and was not telling me the truth on the phone. So I asked for a refund, and she said in 8 years she has never had this happen, and gave me a refund of $300. I guess I am “lucky” to get that.