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04/13/2013
By: scrubsbydesign
Scrubs By Design
Hi FLRN09,I'm sorry you feel you had a bad experience at our store. Our return policy is within 30 days (with the exception of the holiday season, in which we extend our return policy) with the tags and your receipt. Items must be unwashed & unworn & clearance items are not returnable/exchangeable. We have this policy posted at the bottom of our receipts and multiple locations around our store. If you did have your receipt then it must've been one of the other criteria that wasn't met. We have new store manager since 2009 and we feel our customer service has improved tremendously! We hope that you will give Scrubs by Design another try! Have a great day!
01/09/2014
By: Jess B.
Scrubs By Design
Hi June_21,I'm sorry you had a negative experience at our store. However, it is posted BEHIND our counters, ON the front of our counters, ON top of our counters, AND at the bottom of your receipt that stethoscopes are NOT returnable or exchangeable. Additionally, this is not our policy but an OSHA LAW that we MUST abide by. We try our very best to remind every customer of this law before checkout, we're sorry if you were not told.

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