1328 N Sierra Vista Ave, Fresno, CA, 93703
1.Peacock Auto Body
3269 E North Ave
Automobile Body Repairing & Painting
2.Peacocks Body Shop
2467 S Garden Ave
Automobile Body Repairing & Painting
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This is my 4th experience with Francis + GEICO combo. Until this time never had a problem. Here is what I have encountered:1. Terrible customer service. All the persons that have called, let me know with their inflection that calling is a chore. They say they will call every day to give me an update and I really only got updates 75% of the time. The other 25% I had to call only to be answered that they weren't sure and it took, on average, 3 hours to get a return call.2. My car had to be re-painted due to matching error on Francis part. Had to go back 2x for them to see the problem. The 2nd time, Mike & the paint manager both immediately saw the issue. Round two for paint and it now matches. 3. On the 2nd go around for the paint fix, I got zero updates. I called on the day it was supposed to be done and was told its ready - at 5pm - they close at 5:15.4. Go to pick it up and they are washing it - delay.5. They LOST MY RENTAL. Got a call from Enterprise that they haven't gotten it back. upon calling Francis, they have keys to a Ford Explorer but not the Jeep Cherokee that I had. I left it on Thurs, May 14 and today is Monday, May 18. Its been an hour and I have not gotten my promised call back.I don't know if they are under some new management or shift of some kind. But the Francis Collision of today is not the Francis Collision of last year or the year before. Like I said, we have gone there for a recovered, stolen car, new fender on a new car, new door/paint match on a 10 yr old car...Always had great customer service, great updates, work was done beautifully. This time, they suck.
First time @ Francis Collision...Francis Collision was great from beginning to end. It was very convenient as a "1 stop shop" with repair, rental, & insurance information all in 1 location. The staff was friendly, helpful, and kept me updated with any change in status to my vehicle. Whole driver side was damaged and they fixed it good as new (for being a 10 year old vehicle) It was definitely a stress free experience and I would recommend Francis Collision to friends! Shout out to my GEICO insurance for sending me there and making the situation hassle free :) #53022SMThe only reason "Professionalism" was 4 stars was because I had to call a couple times to find out if my deductible was waived and when I spoke to gal that called me back it seemed like she didn't want to be bothered with my questions. HOWEVER, a different staff (Mario) called me back and got it all straightened out so it was all good! I was completely satisfied in the end!
I just got my car back today after being repaired by Francis Collision Centre. I have to say that all the staff was very helpful throughout the process. I was kept inform of the vehicles process throughout the time my vehicle was at the shop. It really made me feel piece at mind that the staff took the time to call me every step of the way as to what the vehicle was being worked on. One of the very convenient things they have to offer was the convineance of your rental car being at the auto shop ready for the customer once one drops off our own vehicle to be worked on. The end result was beautiful. The job was done and best thing is that the repairs are guarantee for the lifetime of the vehicle as long as you own it. The staff was very nice and helpful. I give two thumbs up and have already recommended the services of Francis Collision Centre to family and friends.
I highly recommend Francis Collision Centre after having my vehicle fixed there earlier this year. After seeing the horrible time my neighbor had with another collision shop, I felt I needed to tell others of the great service I received from Francis Collision Centre. The staff made everything so easy, and it definitely made the whole experience much easier than I expected. The repairs were made quickly and the quality is first-class. I even received a thank you gift when I picked up my vehicle. Great service and a heart-felt thank you was not what I was expecting from a collision shop but Francis Collision Centre far exceeded my expectations.
These people are very honest and trustworthy. They tell me exactly what is wrong with my vehicle and charge me fairly. They do not overcharge me or take advantage of me. They even fixed a problem with my drainage tubing on my moonroof which is not something a vehicle repair shop would normally do. Normally you would have to take it to a body shop. I went to them to see if they could recommend a body shop but they said it would be no problem and did it for me themselves. I highly recommend this business for all of your automotive needs. These guys are experts and very helpful and friendly.
So it was my first time getting into an accident. The accident itself wasn't as scary as the anxiety that came with the thought of having to deal with the insurance company and the auto body shops. I have to say though, that this place is pretty AWSOME. The girls are very nice and helpful. The process was definitely easy and stress free. Everything was explained clearly to me. I am extremely satisfied with the outcome of my vehicle. Definitely came out looking as if I never had an accident. I am very happy I chose this shop. I would definitely recommend this shop to my friends and family.
Great Service! First of all, when you walk in there is complimentary ICE CREAM. Most places have coffee, but ice cream, are you kidding?They also offer cappuccinos,coffee/ and hot chocolate while you are waiting, which is a very short time.They got me to my rental car quickly, and were extremely friendly. They went out of their way to make me feel comfortable, during this very stressful time (recent accident).The customer service was exceptional and they had my car back to new in no time!Thanks Travelers! You're the best.
I had someone "key" my Infiniti. I was hopeful that it could be buffed out, but I didn't think it could be. When I took my car in, the estimator didn't think so either, but one of the owners came out and "magically" erased the scratch. We were all amazed! I am one happy girl tonight. I've taken my car there before, and every time I have had an amazing experience! If you have any sort of body work to be done I would highly recommend them. Very professional!
Best service by far! From the front office assistants to the store owner, great service and great customer service. My Mazda3 looks like new and very happy with the final product. I would highly recommend this shop to anyone that needs and body shop done to their car. Xtreme Auto Collision is reliable, honest and a place of their word. They worked with my insurance and with the needs of my car. Hands down, best shop for any type of auto work or repairs.
Somebody backed into my car last week, and GEICO scheduled me to have my car repaired at Francis Collision Centre. The service was excellent; every employee that I met was polite, friendly, and helpful. My car (a blue Honda Fit) was repaired that same day, and they fixed the bumper. I was very happy with the service at Francis Collision Centre. I hope that I never have another accident, but if I do, I would definitely come back to this place.