Herndon Auto Service-Fresno
SUPERIOR MECHANIC WORK & VERY COMPETITIVE PRICES AT HERNDON AUTO SERVICE IN FRESNO:[SPECIALIZING IN MERCEDES BENZ]On May 8, 2017, I brought my Mercedes Benz 300E 2.6 to Herndon Auto Service located on Herndon & Maroa due to the engine light turning red during the weekend and the warning light activated which warned me that some lights needed to be replaced. I contacted Ricky Altero, the owner, on Saturday, May 6, 2017 regarding all these issues. Ricky answered his cell phone during the weekend and guaranteed me that he would provide me with his own truck during the time that my vehicle would be in his shop for repairs. When I arrived on Monday morning to bring in my vehicle, Ricky had his truck parked and ready for me to take. There have been numerous times throughout the years that Ricky has even loaned me his own sports Mercedes Benz when my vehicle has needed repair work.Arturo Alvarez, the top technician and supervisor from Herndon Auto Service, was honest and sincere with me and immediately informed me that he would replace my Engine Codes 16 EGR and Vacuum Change over-valve. Arturo Alvarez even cleaned the EGR pipe which required an additional hour of labor but didn’t charge me for this additional hour. How many dealerships would perform extra work at no cost like Herndon Auto Service? Also, both Arturo and Ricky exhibited extreme care and cleanliness to my vehicle which has been regarded for so many people throughout Fresno as one of the cleanest Mercedes Benz they have ever seen. I highly recommend Herndon Auto Service, because they take pride in all of their work, have very competitive prices, and take care of matters in a very professional and timely manner. Every single time that I have brought my vehicle to Herndon Auto Service, I feel like I am treated by Ricky Altero, Arturo Alvarez, and all the technicians as a VIP.I will continually take my Mercedes Benz to your # 1 DEALERSHIP IN FRESNO: (559)-431-3556!!!!!Donald Rotella
This is my 4th experience with Francis + GEICO combo. Until this time never had a problem. Here is what I have encountered:1. Terrible customer service. All the persons that have called, let me know with their inflection that calling is a chore. They say they will call every day to give me an update and I really only got updates 75% of the time. The other 25% I had to call only to be answered that they weren't sure and it took, on average, 3 hours to get a return call.2. My car had to be re-painted due to matching error on Francis part. Had to go back 2x for them to see the problem. The 2nd time, Mike & the paint manager both immediately saw the issue. Round two for paint and it now matches. 3. On the 2nd go around for the paint fix, I got zero updates. I called on the day it was supposed to be done and was told its ready - at 5pm - they close at 5:15.4. Go to pick it up and they are washing it - delay.5. They LOST MY RENTAL. Got a call from Enterprise that they haven't gotten it back. upon calling Francis, they have keys to a Ford Explorer but not the Jeep Cherokee that I had. I left it on Thurs, May 14 and today is Monday, May 18. Its been an hour and I have not gotten my promised call back.I don't know if they are under some new management or shift of some kind. But the Francis Collision of today is not the Francis Collision of last year or the year before. Like I said, we have gone there for a recovered, stolen car, new fender on a new car, new door/paint match on a 10 yr old car...Always had great customer service, great updates, work was done beautifully. This time, they suck.
Phenomenal job! I called the Tint Pros shop Friday evening after hours. Couldn’t believe it when the guy returned my call that night. Impressed me so much I made an appointment for the next day, Saturday (today) at 7am. They already had a car slotted for 7am already, but went out of their way to accommodate me. When I arrived 10 min early, the guy was already set up for me. We discussed all the available options. He didn’t try to sell me on any one option. The price was settled (fair price) and was told the job would be done in about an hour. When I said I was going to get some breakfast, the guy threw his car keys to me and said “take my car.” That was unbelievable. This shop did an outstanding tint job on my car, for a great price, and loaned me a car so I didn’t have to walk to a breakfast place. Who does that? Everything is guaranteed with lots of options in case something changes in the future. I’d recommend this shop to anyone. And, when I take my wife’s car to them in a few weeks, I still get the multi-car discount. These guys earned my business. Now go let them earn yours.
Excellent Fast Professional Service. A Noticeably Inspired service team; Quick yet Attentive and Thorough. Props to Workers & Leaders! I remained in my car while it was serviced, kept abreast of checks & procedures, & was shown the dip sticks to see levels for myself. I felt included. They're Open, Forthcoming, w/no deceptions, & nothing left out. Offered options, recommendations, & advice. From my driver's seat I saw the pieces of paper & plastic removed from my air intake compartment that was apparently there for years, & which Walmart oil changers failed many times to remove or show any concern or communication about it with me. I got a $5 off coupon on my phone reducing the already low price, which came with a Free car wash, but that's not all, I was given my choice of iced tea, lemonade, or ice water delivered right to me in my car. Very Happy and Impressed with the service and experience. I was in and out of there in 43 minutes, and there were 9 cars in the garage B4 me.
First time @ Francis Collision...Francis Collision was great from beginning to end. It was very convenient as a "1 stop shop" with repair, rental, & insurance information all in 1 location. The staff was friendly, helpful, and kept me updated with any change in status to my vehicle. Whole driver side was damaged and they fixed it good as new (for being a 10 year old vehicle) It was definitely a stress free experience and I would recommend Francis Collision to friends! Shout out to my GEICO insurance for sending me there and making the situation hassle free :) #53022SMThe only reason "Professionalism" was 4 stars was because I had to call a couple times to find out if my deductible was waived and when I spoke to gal that called me back it seemed like she didn't want to be bothered with my questions. HOWEVER, a different staff (Mario) called me back and got it all straightened out so it was all good! I was completely satisfied in the end!
These guys are a rare find in Fresno. 2 brothers, Yeppo & Sako really take care of you. They were upfront about what was wrong with my car and even though the repair seemed pretty expensive and excessive, they told me to go checkout a few other places. My wife waited in their (remodeled?) lounge, very nice for a mechanic shop by the way lol. Went to about 5 other places on Blackstone before I realized these guys were not only the cheapest, but they were willing to do a little extra work to make sure on top to make sure i don't come back for the same problem. When I told them the quotes i got and asked them how they stay in business if people "pay less", Sako said when they provide good service the first time, they'll want to come back if they have any other issues in the future, with their other cars, referrals. Makes Sense. Got my car back a day before they said it would be ready. Been a year, and no issues!Thanks guys!
Last week I had a tire blow out on my old car. Not wanting to sink as much money for a new set of tires as the car was worth, I called Jorge's Tire. They found me 3-matching tires matching what was already on my car, in fact they were even better than what was previuosly on it! I neglected to bring enough cash and needed to get to an ATM, so while they were putting the tires on my car, Jorge (George) himself took the time to drive me up Blackstone to an ATM. The car was ready to go when we returned and the price was terrific, less than the cost of just one tire at the new tire store! These guys are fast, inexpensive, customer service oriented but most of all HONEST! They have found a loyal customer in me.