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01/06/2015
By: Steve J.
West Coast Exhaust
First of all I would like to thank all of our customers for leaving feedback! I would like to comment on this deceptive review from Alexis T. Alexis did come to my shop nine months prior to have a Catholic converter installed. Whan Alexis showed back up on November 17 she had an issue with the catalytic converter. After inspecting the cat we found that she hit something on the road due to the vehicle was too low and also damaged the back of the exhaust. The vehicles muffler shifted over melting the bumper of the time. I noted to Alexis that the warranty will not cover the cat due to road damage. But going out of my way as I usually do I warranteed the catalytic converter and just charge you the $60 labor. Her vehicle also needed a new muffler due to the road damage but at the time Alexis stated she had no money to repair. I told her I would try to align the exhaust the best I could at NO CHARGE! Alexis did contact me a few days later and stated the muffler was making the same noise I told her that it needs to be replaced to fix it properly. She finally came in November 25 and talked with my manager and still had no money to replace the muffler. My manager tried to add another hanger to her recently damage system so it wouldn't move around and melt the bumper. Again we did not charge Alexis for any labor at this time. I feel we went out of our way and Alexis jump to writing a negative review that was far from the truth! We take pride in what we do and that's why we have a 5-star rating. I hope this reply sets the record straight if not I have a signed invoice by her that state all of these actions performed by us! Alexis never wrote anything that actually took place nor did she write about all the FREE work she received. My advice to Alexis is to save your money to fix the issue properly and not blame people that are trying to help you for damages that your vehicles poor modification caused!! Thanks for viewing and we really appreciate all of our loyal customers!! Sincerely, Steve J.
05/12/2017
By: Donald R.
Herndon Auto Service-Fresno
SUPERIOR MECHANIC WORK & VERY COMPETITIVE PRICES AT HERNDON AUTO SERVICE IN FRESNO:[SPECIALIZING IN MERCEDES BENZ]On May 8, 2017, I brought my Mercedes Benz 300E 2.6 to Herndon Auto Service located on Herndon & Maroa due to the engine light turning red during the weekend and the warning light activated which warned me that some lights needed to be replaced. I contacted Ricky Altero, the owner, on Saturday, May 6, 2017 regarding all these issues. Ricky answered his cell phone during the weekend and guaranteed me that he would provide me with his own truck during the time that my vehicle would be in his shop for repairs. When I arrived on Monday morning to bring in my vehicle, Ricky had his truck parked and ready for me to take. There have been numerous times throughout the years that Ricky has even loaned me his own sports Mercedes Benz when my vehicle has needed repair work.Arturo Alvarez, the top technician and supervisor from Herndon Auto Service, was honest and sincere with me and immediately informed me that he would replace my Engine Codes 16 EGR and Vacuum Change over-valve. Arturo Alvarez even cleaned the EGR pipe which required an additional hour of labor but didn’t charge me for this additional hour. How many dealerships would perform extra work at no cost like Herndon Auto Service? Also, both Arturo and Ricky exhibited extreme care and cleanliness to my vehicle which has been regarded for so many people throughout Fresno as one of the cleanest Mercedes Benz they have ever seen. I highly recommend Herndon Auto Service, because they take pride in all of their work, have very competitive prices, and take care of matters in a very professional and timely manner. Every single time that I have brought my vehicle to Herndon Auto Service, I feel like I am treated by Ricky Altero, Arturo Alvarez, and all the technicians as a VIP.I will continually take my Mercedes Benz to your # 1 DEALERSHIP IN FRESNO: (559)-431-3556!!!!!Donald Rotella
08/25/2012
By: jpcoexist
Premier Auto Sales
I liked quite of the few cars I saw at this lot. They have many car makes like Nissan, Dodge, Saturn.. also more luxury vehicles as well. However when I test drove one of the nicer vehicles I was quickly disappointed as I noticed the transmission had issues, and the back end was going hiatus. I knew this because of my experience driving 'problem' vehicles.I liked another vehicle that I test drove and it drove quite well, so well that I wanted to buy it. After making my decision of the car I wanted I let the salesman know that one of the cars had clear issues which even my mechanic confirmed were present and he expressed little concern or motivation to fix it. This was a red flag.Ignoring the one red flag I signed a few papers but couldn't drive off the lot till I got full coverage insurance, I told the salesman I would be back in a couple of days for the vehicle. When I got approved for the car loan I called the salesman and he told me that the car I was wanting had minor issues and that it wasn't there, and that I should come in immediately to discuss my options. The lady who informed me my loan was approved contacted me and said the car I wanted was no longer available apparently she told me he found another buyer.After days of anticipating of getting this new nice vehicle I was left in disappointment I immediately went to another dealership who took care of me and seemed more sincere rather than just wanting to get a sale. It's very very sad how a person would sell a hard working, independent young man who lives on his own, pays his own bills, and sometimes barely gets by a car that's transmission would have had major problems in the following 6 months... just to get a sale.It has a few nice cars, and a very low down payment , so I give this place a 2... would I ever buy a car from them? No. Would I recommend you trust what the salesman here have to say? No. Trust is the first part of Customer Service, and this place doesn't ensue it.
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07/22/2015
By: Kirk N.
Pep Boys Auto Parts & Service
The DREAM TEAM! I want to set the record straight. If you go to this Pep Boys ask for Daniel or Trevor for assistance and ask that William work on your vehicle. You will not be sorry! Here's my scenario.....I flew from Seattle to LA to pick up a 1985 Toyota DLX 4x4 that i had purchased online. About two hours into my journey 40 miles outside of Fresno I went over a bump and lost ALL POWER to my new truck. I was beside myself. I called my wife, AAA, and Pep Boys in Fresno where I spoke with Daniel. I told hime the situation, and what I though was wrong with the vehicle and asked if he could help. He told me to tow the truck in and they would get on it as fast as possible. Unfortunately by the time I got to Pep Boys they were closing in 45 minutes and told me they probably would not get to work on my vehicle tonight. Totally understandable! Hey life happens. I left my truck with them and got a hotel room for the night. The nest day I went back to Pep Boys around 10:15am. Trevor told me exactly what was up with my truck. They were on it, and that I should be back on the road with in the hour. He quoted me a estimate of $150.oo for parts and labor. That sounded more than fair to me. They finished up with the truck in about an hour and for $25.00 less than the estimate!!! Every employee I encountered at this Pep Boys was more than professional and helpful. They bent over backwards to get the job done fast and done right the first time. The fixed my truck faster than I could have imagined and for such little money. The only down side to this is that I live in Seattle and not in Fresno. So if you live in Fresno and need car work done hit up Pep Boys and ask Daniel or Trevor for assistance. And make sure you insist that William service your vehicle. Professional, Courteous, Helpful, and Fast. What more could you ask for from your DREAM TEAM?!
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11/24/2015
By: Maria V.
Lithia Ford Lincoln of Fresno
I live in Madera and was always told to buy local. So I tried to take my business to the Madera Ford dealership. Their customer service via internet sales and service department are horrible. They gave no customer service skills or care what impression they leave with potential customers. Told I would get a call back and didn't, etc. My sister purchased a vehicle from Lithia Ford Lincoln of Fresno two and a half years ago along with the lifetime oil deal. I was with her when she made her purchase and was very impressed with the professionalism of the sales staff. I have taken her vehicle in for service and was impressed with the Service department also. I brought my Van in for service and explained what I wanted done. The Service department went above and beyond in regards to my Van and I came to the conclusion that it would be better to purchase new instead of pumping more money into my tired van. When I arrived at the lot I was greeted shortly after looking around the show room. I told the sales rep what I was interested in and was immediately taken that area. I was looking at slightly used versus brand new. He did not try to change my mind or apply any pressure. We decided on a Ford Escape and they worked diligently on getting me the best deal possible. Within four hours I left the dealership a proud new owner of a 2013 low mileage Escape and couldn't be happier. Thank you Lithia Ford of Fresno for making my car buying experience as painless as possible.
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11/25/2015
By: Rus V.
Lithia Ford Lincoln of Fresno
Everyone at Lithia Ford was so incredibility amazing and helpful. As a first time buyer I was super nervous and didn't know what to expect. Cal was the nicest person I have every meet and lead me in the right direction. He lead me to Stephen Ash who made my whole deal so exciting and fun! His positive "we are going to get this done for you" attitude made my day! Also explaining the whole process to me really gave me piece of mind. I am very grateful and happy that he was the one to help me. Than when I was taking back to financing Zach was just as incredible! He talked me through everything, explained all the forms and what I needed to do. He was super friendly and easy to talk to which helped my nerves over the whole process. Over all I can't say anything bad about the awesome staff at Lithia Ford. They even let my Dog Laila be with me since I was trying to find a car to fit her as well :). The front receptionist always had a smile and greeted me with a friendly hello and welcome. All the associates out in the parking lot helped me in getting a parking space when I first arrived. Everyone opened the door for my mother and I. Which I found extremely professional and kind. At the end of the day I had my best first time experience buying my New Ford Escape and Laila is loving her new backseat as well :). I love my car and if I ever needed to buy another car I would not go anywhere else. You guys totally rock!
08/16/2014
By: Jon L.
Tint Pros
Phenomenal job! I called the Tint Pros shop Friday evening after hours. Couldn’t believe it when the guy returned my call that night. Impressed me so much I made an appointment for the next day, Saturday (today) at 7am. They already had a car slotted for 7am already, but went out of their way to accommodate me. When I arrived 10 min early, the guy was already set up for me. We discussed all the available options. He didn’t try to sell me on any one option. The price was settled (fair price) and was told the job would be done in about an hour. When I said I was going to get some breakfast, the guy threw his car keys to me and said “take my car.” That was unbelievable. This shop did an outstanding tint job on my car, for a great price, and loaned me a car so I didn’t have to walk to a breakfast place. Who does that? Everything is guaranteed with lots of options in case something changes in the future. I’d recommend this shop to anyone. And, when I take my wife’s car to them in a few weeks, I still get the multi-car discount. These guys earned my business. Now go let them earn yours.
07/22/2016
By: Oscar P.
Red Carpet Car Wash
Excellent Fast Professional Service. A Noticeably Inspired service team; Quick yet Attentive and Thorough. Props to Workers & Leaders! I remained in my car while it was serviced, kept abreast of checks & procedures, & was shown the dip sticks to see levels for myself. I felt included. They're Open, Forthcoming, w/no deceptions, & nothing left out. Offered options, recommendations, & advice. From my driver's seat I saw the pieces of paper & plastic removed from my air intake compartment that was apparently there for years, & which Walmart oil changers failed many times to remove or show any concern or communication about it with me. I got a $5 off coupon on my phone reducing the already low price, which came with a Free car wash, but that's not all, I was given my choice of iced tea, lemonade, or ice water delivered right to me in my car. Very Happy and Impressed with the service and experience. I was in and out of there in 43 minutes, and there were 9 cars in the garage B4 me.
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07/07/2016
By: Gabriel K.
Lithia Ford Lincoln of Fresno
Wow! How do I begin with describing this car dealership! First, I want to say Thank you and job WELL DONE TO Matt of Lithia Ford! You exemplify this wonderful, attentive, customer oriented dealership with the HIGHEST STANDARDS! From the beginning searching their website www.FresnoFord.com and later phone call of me looking for a car for a 16 Ford Mustang for my 16 yo daughter, you were really attentive and didn't form a judgment on this type of car for a 16 yo. You helped me find the perfect Mustang for my daughter, you helped along every step of the process and even delivered the car to my work!! Exceptional Service from beginning to end:) 5 stars to you and Lithia Ford! And trust 5 stars isn't enough Because of you I will always shop at Lithia Ford for my other children's car needs as well as mine! I just Fresno to know that when they need a car and expect exceptional, please go see Matthew at Lithia Ford, I promise he will deliver, as he did for my daughter and me!!Great Job!
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03/30/2016
By: Yesenia G.
Lithia Ford Lincoln of Fresno
I came into your dealership today and had the pleasure of talking to Art who then introduced me to Vinny Sinatra who took care of my Sirius XM problems on my Ford Fusion. It all started on Friday when my panel on the Fusion said my subscription had run out, and the Sirius went into a preview mode. I texted Art and he said he would have someone call me right away. That person was Vinny Sinatra who said to come into the dealership at 1:30PM and he would help me. Within 15 minutes after opening my hood and taking a cable off the battery, we sat in the car and rebooted the system. Within 4 minutes it was up and running. I then went up and spoke with Art regarding my lease that will be coming up next February the 2016 and I told him to start looking for my new auto, and let me know when I should return the leased fusion. It was a very informative conversation and am looking forward to working with him again in the future.
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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