Herndon Auto Service-Fresno
SUPERIOR MECHANIC WORK & VERY COMPETITIVE PRICES AT HERNDON AUTO SERVICE IN FRESNO:[SPECIALIZING IN MERCEDES BENZ]On May 8, 2017, I brought my Mercedes Benz 300E 2.6 to Herndon Auto Service located on Herndon & Maroa due to the engine light turning red during the weekend and the warning light activated which warned me that some lights needed to be replaced. I contacted Ricky Altero, the owner, on Saturday, May 6, 2017 regarding all these issues. Ricky answered his cell phone during the weekend and guaranteed me that he would provide me with his own truck during the time that my vehicle would be in his shop for repairs. When I arrived on Monday morning to bring in my vehicle, Ricky had his truck parked and ready for me to take. There have been numerous times throughout the years that Ricky has even loaned me his own sports Mercedes Benz when my vehicle has needed repair work.Arturo Alvarez, the top technician and supervisor from Herndon Auto Service, was honest and sincere with me and immediately informed me that he would replace my Engine Codes 16 EGR and Vacuum Change over-valve. Arturo Alvarez even cleaned the EGR pipe which required an additional hour of labor but didn’t charge me for this additional hour. How many dealerships would perform extra work at no cost like Herndon Auto Service? Also, both Arturo and Ricky exhibited extreme care and cleanliness to my vehicle which has been regarded for so many people throughout Fresno as one of the cleanest Mercedes Benz they have ever seen. I highly recommend Herndon Auto Service, because they take pride in all of their work, have very competitive prices, and take care of matters in a very professional and timely manner. Every single time that I have brought my vehicle to Herndon Auto Service, I feel like I am treated by Ricky Altero, Arturo Alvarez, and all the technicians as a VIP.I will continually take my Mercedes Benz to your # 1 DEALERSHIP IN FRESNO: (559)-431-3556!!!!!Donald Rotella
I liked quite of the few cars I saw at this lot. They have many car makes like Nissan, Dodge, Saturn.. also more luxury vehicles as well. However when I test drove one of the nicer vehicles I was quickly disappointed as I noticed the transmission had issues, and the back end was going hiatus. I knew this because of my experience driving 'problem' vehicles.I liked another vehicle that I test drove and it drove quite well, so well that I wanted to buy it. After making my decision of the car I wanted I let the salesman know that one of the cars had clear issues which even my mechanic confirmed were present and he expressed little concern or motivation to fix it. This was a red flag.Ignoring the one red flag I signed a few papers but couldn't drive off the lot till I got full coverage insurance, I told the salesman I would be back in a couple of days for the vehicle. When I got approved for the car loan I called the salesman and he told me that the car I was wanting had minor issues and that it wasn't there, and that I should come in immediately to discuss my options. The lady who informed me my loan was approved contacted me and said the car I wanted was no longer available apparently she told me he found another buyer.After days of anticipating of getting this new nice vehicle I was left in disappointment I immediately went to another dealership who took care of me and seemed more sincere rather than just wanting to get a sale. It's very very sad how a person would sell a hard working, independent young man who lives on his own, pays his own bills, and sometimes barely gets by a car that's transmission would have had major problems in the following 6 months... just to get a sale.It has a few nice cars, and a very low down payment , so I give this place a 2... would I ever buy a car from them? No. Would I recommend you trust what the salesman here have to say? No. Trust is the first part of Customer Service, and this place doesn't ensue it.
Pep Boys Auto Parts & Service
The DREAM TEAM! I want to set the record straight. If you go to this Pep Boys ask for Daniel or Trevor for assistance and ask that William work on your vehicle. You will not be sorry! Here's my scenario.....I flew from Seattle to LA to pick up a 1985 Toyota DLX 4x4 that i had purchased online. About two hours into my journey 40 miles outside of Fresno I went over a bump and lost ALL POWER to my new truck. I was beside myself. I called my wife, AAA, and Pep Boys in Fresno where I spoke with Daniel. I told hime the situation, and what I though was wrong with the vehicle and asked if he could help. He told me to tow the truck in and they would get on it as fast as possible. Unfortunately by the time I got to Pep Boys they were closing in 45 minutes and told me they probably would not get to work on my vehicle tonight. Totally understandable! Hey life happens. I left my truck with them and got a hotel room for the night. The nest day I went back to Pep Boys around 10:15am. Trevor told me exactly what was up with my truck. They were on it, and that I should be back on the road with in the hour. He quoted me a estimate of $150.oo for parts and labor. That sounded more than fair to me. They finished up with the truck in about an hour and for $25.00 less than the estimate!!! Every employee I encountered at this Pep Boys was more than professional and helpful. They bent over backwards to get the job done fast and done right the first time. The fixed my truck faster than I could have imagined and for such little money. The only down side to this is that I live in Seattle and not in Fresno. So if you live in Fresno and need car work done hit up Pep Boys and ask Daniel or Trevor for assistance. And make sure you insist that William service your vehicle. Professional, Courteous, Helpful, and Fast. What more could you ask for from your DREAM TEAM?!
Phenomenal job! I called the Tint Pros shop Friday evening after hours. Couldn’t believe it when the guy returned my call that night. Impressed me so much I made an appointment for the next day, Saturday (today) at 7am. They already had a car slotted for 7am already, but went out of their way to accommodate me. When I arrived 10 min early, the guy was already set up for me. We discussed all the available options. He didn’t try to sell me on any one option. The price was settled (fair price) and was told the job would be done in about an hour. When I said I was going to get some breakfast, the guy threw his car keys to me and said “take my car.” That was unbelievable. This shop did an outstanding tint job on my car, for a great price, and loaned me a car so I didn’t have to walk to a breakfast place. Who does that? Everything is guaranteed with lots of options in case something changes in the future. I’d recommend this shop to anyone. And, when I take my wife’s car to them in a few weeks, I still get the multi-car discount. These guys earned my business. Now go let them earn yours.
Excellent Fast Professional Service. A Noticeably Inspired service team; Quick yet Attentive and Thorough. Props to Workers & Leaders! I remained in my car while it was serviced, kept abreast of checks & procedures, & was shown the dip sticks to see levels for myself. I felt included. They're Open, Forthcoming, w/no deceptions, & nothing left out. Offered options, recommendations, & advice. From my driver's seat I saw the pieces of paper & plastic removed from my air intake compartment that was apparently there for years, & which Walmart oil changers failed many times to remove or show any concern or communication about it with me. I got a $5 off coupon on my phone reducing the already low price, which came with a Free car wash, but that's not all, I was given my choice of iced tea, lemonade, or ice water delivered right to me in my car. Very Happy and Impressed with the service and experience. I was in and out of there in 43 minutes, and there were 9 cars in the garage B4 me.
Lithia Ford Lincoln of Fresno
Wow! How do I begin with describing this car dealership! First, I want to say Thank you and job WELL DONE TO Matt of Lithia Ford! You exemplify this wonderful, attentive, customer oriented dealership with the HIGHEST STANDARDS! From the beginning searching their website www.FresnoFord.com and later phone call of me looking for a car for a 16 Ford Mustang for my 16 yo daughter, you were really attentive and didn't form a judgment on this type of car for a 16 yo. You helped me find the perfect Mustang for my daughter, you helped along every step of the process and even delivered the car to my work!! Exceptional Service from beginning to end:) 5 stars to you and Lithia Ford! And trust 5 stars isn't enough Because of you I will always shop at Lithia Ford for my other children's car needs as well as mine! I just Fresno to know that when they need a car and expect exceptional, please go see Matthew at Lithia Ford, I promise he will deliver, as he did for my daughter and me!!Great Job!