1338 N Blackstone Ave
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This was the first time I had been to furniture city and my experience was very good. Hazem was the name of the person helping me and he had excellent customer service. last Saturday at 8:10pm was when I came into the store not knowing they closed at 8:30 but he was very friendly and helpful. I was looking for an entertainment center for my husband for fathers day and he helped me find exactly what I needed plus a coffee table I fell in love with. The next day I had brought my husband in to see what he had got for fathers day and we decided we wanted a different entertainment center but I was torn because I didn't think it would go with the coffee table I had already purchased so to better assist me they offered to carry the coffee table from one side of the store to the other side so we could compare next to the new entertainment center. Without any issue they revised our order. Both times I went into the store they were very quick to offer me then my hubby something to drink. After the paperwork was all done for our order Hazem was very clear on how much we were paying, etc. The invoice was very clear that all sales are final and if you do end up bringing your order back there is a 30% restocking fee so if people would just read the invoice that they are signing that wouldn't be a surprise to them. You have to understand that This is how these people make a living and if you don't really want to invest in furniture for yourself or someone else then its not right to waste their time.
My husband and I recently bought a mattress from The Sleep Retreat, which is the name Fashion Furniture gave its mattress store right next to their main store. The customer service is very professional and first rate. They were very knowledgeable and patient as my husband and I tried out the entire inventory. They did not follow us around the store hovering over us. They allowed us space to try each one and were there promptly once we had questions. They carry quality, high end inventory, but we found their prices better than other stores carrying the same product. We ended up buying an Air loom Luxury Latex bed named "Copenhagen”. These mattresses are not cheap, but in this case, you do get what you pay for. Top rate quality of both workmanship and materials. With a 20 year warranty, 10 years non-prorated, you can't go wrong. This is an awesome bed!!! So comfy with perfect support. Could not be happier.
I've been a loyal customer since they opened their doors. Bought all my furniture from them and have been very pleased with the service they have provided me with. I just recently bought a bedroom for my son and on delivery the headboard had a few scratches on it. The delivery team made a delivery report and assured me someone from the store would reach out to me to and They did follow through. I had a technician scheduled to come to my home and repair the damge and I couldn't be more happy excellent job. I will continue to do business with Furniture City and listen we have to be realistic that sometimes not everything will be perfect which we of course all want but that's not true all the time. Accidents do happen and damages sometimes do happen but they really take care of the customer.
I have received great service, affordable honest prices. Furniture City not only educates you on their line of furniture along with the warranty, they offer you a great selection and walking through a large showroom with a great setup. It was nice taking my family with me while my kids were able to enjoy a complimentary fountain drink and their choice of popcorn or fresh baked cookies. It’s nice to go into a local furniture store that offers you great customer service and provides you with respect and appreciates you for your business. I haven’t received that level of service in a long time. Shop local, Shop Furniture City.
Great service. I stopped in to find a dining room set. I was surprised to see a pretty decet selection, but wasn't able to find what I was looking for. Thankfully I had a great salesperson that worked really hard for me trying to find the right thing. He took the time to go through the catalogs with me and I was shocked by how much furniture they could order. Because he took the time to help me find what I was looking for and didn't make me feel like I was just "another sale", I will always come back here to buy.
I had a party coming up in a few days and need it a few stuff. I when in the store hopping to find something of our likings.. We walk in and really nice people greeted us. I ended up taking a Dinning table, sofa sets and a computer desk. My stuff was deliver a few days after I made my purchase. I am so happy with my furniture. IDEAL FURNITURE made me so happy and my furniture looks great in my house. I really recommend IDEAL FURNITURE, they have nice personal and super good prices.
Anthony was very nice, helpful and knowledgeable. I wanted a specific manufacturer for the furniture I was buying. He knew were the catalog was to show me the entire line of pieces available and where some of them were located throughout the store. He walked me through the entire process and set me up for delivery. I am so satisfied with his service ability, I will be back to purchase additional items from him like a sofa and tv console. Great service!!! Joy
We had an enjoyable afternoon selecting, and ultimately purchasing, some new pieces for our home. Our salesperson was extremely helpful. She listened to what we said, led us to the areas we needed to be, then stepped back to let us browse in peace. When we had questions, she quickly appeared to assist us. Thank you for providing us a fabulous shopping experience....free of pressure. Looking forward to our delivery!!!!����
Cost U Less furniture is amazing! Their staff was really nice and really helpful They had the best deals compared to other known stores. I have been to other furniture stores and they beat their prices. I was looking for a bedroom set which I got a really good deal on. They delivered my furniture on time and set it up real fast with no problems. Definitely will recommend this store to my family and friends.
This was our second trip in. The first time we came in to look, JR came and let us know to take a look. He wasn't pushy, which is honestly a nice gesture as we went to look around, but he was also attentive in making sure we were doing fine. We liked some furniture, but hadn't officially decided until today. We came back, with an official decision and JR made it smooth. He's awesome. Thanks for helping us!