Alorica On Shaw And Blythe in Fresno, CA with Reviews -
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  • 1.Alorica

    170 W Shaw Ave


    5.35 mi

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By: anna994
Unwired Broadband Inc
Worst service of any internet provider I have ever used. Our service had been cutting in and out for a few months and I finally called in and spoke to someone in January. Was told they (Unwired) were aware of the issue with the towers on Bear Mountain and were in the process of trying to resolve it but did not have an exact ETA on when service would be back to normal. Did a speed test and hooked my laptop directly to the Ethernet line. Tech support submitted to have a credit placed on the account. Nothing was done. Called back a few weeks later and was told that it was hackers and that our download and upload speeds were being targeted by malware or spyware, and this was after being on hold for 20mins. Was then transferred to the billing dept since he could only see that there was a pending credit request. Talk the billing dept and was told I would receive a call later in the day about the amount of the credit. Never got called back. Called in later in the week and talk to the billing dept and was told they couldn't help and did not care if I cancelled service and disconnected the call. Called back yet again and spoke to the person that was supposedly handling the credits and she argued with me over the fact that she never spoke with me about a callback yet her name was notated on my notes and was told she would be happy to cancel my service and would transfer me and was disconnected yet again. Finally talk to another tech support rep that was semi helpful but did not know when the lack of Internet service would be resolved. He called back a few days later to say that we were exceeding our downloads and that was why the service was so slow. No one in the house has been able to use the Internet for awhile and our phones have been hooked up to our wireless providers network. I was then placed on hold yet again to see if a credit would be applied to the account. And after about 10 mins on hold was told they could not guarantee any form of credit and I finally said I would be canceling service and was disconnected on. Called back and spoke to someone in the sales dept and he canceled the service. Worst customer service I have ever received. This company sucks!

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