I moved here in 2011 when rent was affordable. Rent, however, increased 30% in the last two years. These apartments were built in 1976 when asbestos and lead based paints were used. The heating and cooling systems are old and in winter, it will be cold in the hallways. I had to weather strip my doorway to close the many gaps to improve sustainability. The elevator is old, slow and needs replacing (with mobility impairment, I had been disrupted with many service interruptions). Walls and doors are thin. I frequently heard my neighbor's kids run through the halls and the long conversations held outside their doors. Multiple garage and building lobby leaks resulted in water stained carpets and might have explained the intermittent water shut off. Two years ago I came home from burying my father to a flooded apartment caused by the kitchen sink backflow from my upstairs neighbor. Needless to say, my neighbor's food was unappetizing. I had to be put into a hotel. Social events and monthly newsletters were discontinued since renovation resulting in a lack of community and effective communication (see barren sad-scape photo).Resident portal hadn't been updated in four years. I still was unable to pay rent electronically or by auto deposit while living in the gateway of Silicon Valley.On compliance, management returned my final security deposit more than two weeks past the 21 days required by law. And the laundry! Laundry hanging from balconies (see photo) is prevalent and unsightly. Seriously, do you really want to look at your neighbor's sari, towels and rugs? It likens the appearance to that of a tenement or row house. This after a major cosmetic upgrade. I should note that management failed repeatedly to address its own violation of community policies as well as other matters, e.g., see photo "This Building Smells Like Pee." A lack of responsiveness and enforcement results in blatant disregard and apathy. In sum, Waterstone Apartments, a PUR property and a subsidiary of The Marcus and Millichap Companies, needs necessary improvement.Note: Photos on Yelp.
06/27/2013Residential Property Management
I am writing this letter of reference for Sandi Ohms. She is honest professional and has given me personal service for over 6 years. Six years ago, I was confronted with having to rent out my Mother’s former residence. As my father had earlier passed away and my mother was not able to handle her affairs, I retained the services of a local property management firm. After three months of their relative inaction with the best they could do was a prospective tenant who wanted to rent the house for three months only. Then I was referred to Sandi, who had the property rented to an excellent tenant within less than a month. She has done an excellent job of property maintenance for me, and when the tenant was transferred to the East Coast two years ago, she again came through promptly, with an excellent tenant. I have every confidence that Sandi will accomplish the same quality property management for you that she has done for me during this time. She is honest professional and has given me personal service for over 6 years
Renovation completed in 2015. Brand new interior and exterior of very building, all new appliances, counter tops, cabinetry, hardwood floors, and washer and dryer in every unit. There are two pools, three fitness rooms, and free wifi!! The staff rocks!!!