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By: hamster536
Irwin Lincoln
Several months ago we went into Freehold Ford, with the hope of designing a custom box truck that would add productivity to my already existing fleet of vehicles.Sitting down with the sales representative, we began the arduous task of building the custom vehicle. They did not have any commercial vehicles of that magnitude on the premises, so we had to do every customization via catalog books and internet search. After several hours of discussion and debate, we finally achieved the customization of what I believed to be the vehicle that would well suit our needs. I placed the order and was informed that it would take several weeks for the customizations to be completed. Unfortunately, it took much longer then expected. The delay of the vehicle hindered the other arrangements that were made for the vehicle. This lead to costly and frustrating side effects. When the vehicle was finally finished, it was delivered to our business by the sales representative and one of his colleagues. The truck was well put together, but some of the specific changes we requested were not performed. When we pointed out the oversight to Ford, they told us we would have to pay an additional charge to have the additions put on. We then forwarded the spec sheet that we originally drafted, which stated that the item was ordered originally. They said the description on the sheet was on the vehicle and what we were seeking was something different. After further inspection of the truck, we noticed that there was a burning smell coming from the bottom of the bed. We noticed that the mud flap was hitting the exhaust pipe and melted onto the exhaust pipe, creating a terrible smell. The rubber is permanently on the brand new exhaust. Ford did offer to send us new mud flaps but they would not replace or repair the exhaust. Once the new mud flaps came in, we attempted to put them on the truck - only to find out that they are not the correct size. We now have to go back to Ford for new ones. Overall, the experience was less than desirable. We paid for everything on time and in full. If they had at least corrected the mistakes they made, we would have been satisfied to do business with them again. The communication with the sales representative was good. He would always pick up our calls, and/or get back to us at his convenience. But even a good salesman is not enough for us to do business again with Freehold Ford.
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By: Mike P.
Park Avenue Auto
Great service on my 2005 Mercedes SL500. They really know what they are doing and are the most honest service people I have met in many a year. I'll be back for regular service and any problem that comes up.
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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