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3421 Jefferson Davis Hwy, Fredericksburg, VA 22401

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Regular Hours

Mon - Fri

9:00 am - 8:00 pm

Sat

9:00 am - 6:00 pm

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All Major Credit Cards, Financing Available

Services

“Delivering Memorable Experiences”

The dealerships of the Radley Automotive Group have a very simple goal: To be the best at everything we do. As a group of dealerships headed by a woman, we have fought hard to win and maintain the respect of the manufacturers we represent.  As a result, they have often cited our reputation, and mode of doing business, as a model for other dealers to emulate.

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  • Total RIPE OFF
    ejk6479
    11/29/2012



    0 friends

    2 reviews

    Eun K.

    Stafford, VA

    11/27/2012

    Watch out. Total ripe off. They will screw your numbers (prices) by saying they are giving you a discount but will increase 0.2% on the interest without telling you. So you think your getting a discount but they will add more interest on it. Told the sales guy and he says its " only about $20 a month" excuse me but that only $20 to me is alot. Had no time to fix the numbers becuz we need the car bad by 3:00 and told them about that  but all they would say is that they didnt get to hear from the bank.  Does the bank take 4 hours to get a reply back? They delibertely stalled us up so we could sign the papers a quick as we could without making us think. So we signed the papers in five minutes becuz it was way over 3pm. But thourgh the signing i caught the interest rate increase to 0.2%. Had no time to deal with it becuz we needed the car by 3pm. And plus, you will get ripped off with the difference of what you are suppose to get if u trade in your car.   We were suppose to get a difference of 200 dollars and that was what was agreed on but we got a check of 50 dollars instead.  Called and was told there is nothing he could do. Not a really honest dealership here. Watch out and be careful.

    I recently bought two vans in the past three months. One here and one in stafford toyota. Stafford toyota i bought a honda minivan there and they were honest and gave me all the perks ( free car wash, free inpection and emmission, free oil change, free parts, free manicure service  all for a life time) as if i were a toyota person. But here you get nothing becuz your not a cadillac buyer. All they gave me was a so called discount ( which it wasnt. And which they hiked up the interest) and free inspection. Not even a free emmission or oil change to go with it) but who cares about that. It is all about the honesty that a salesperson should give to its customer. So if you go here before u agree on anything have them make a copy for you so that you dont get ripped off later.



    UPDATE. Got a call from them and was told they are right and i am wrong. I just have to suck up the $50 when they told me i would recieve $200.

    Business Response12/05/2012

    Thank you so much for bringing your concerns to our attention. It seems that we were very poor in communicating during your purchase process. Our team mentioned that rates are available as low as 5.9. The very best rate you qualified for was 6.19. 3 lenders declined to offer financing and another approved financing at 10.49. The difference per month between the best rate available to you and the default rate is $2.75 per month. The refund to which you refer is actually the difference between the estimated payoff on the vehicle you traded to us and the actual payoff for the vehicle. That difference was $50.06. I am so sorry that we didn't do a better job communicating with you clearly. lease feel free to call me at 703 357 9030 or e mail me at mgmtoffice@radleyautogroup.com.

  • I am not happy with my situati...
    user avatar
    rickpina
    06/11/2012

    I am not happy with my situation with Radley Cadillac. I had a 2007 Cadillac Escalade that I never had a problem with. I traded it in at Radley for a 2012 Escalade. About a year before I traded it in I spent $1,600 for new tires and I paid for Road Hazard warranty on the tires. My BMW came with a Road Hazard warranty from the dealer. I never thought to ask Radley about a Road Hazard warranty for the tires, because when a vehicle costs over $70k, I made the mistake of assuming the tires were covered. I have had the vehicle less than 2 months and today I had to pay $350.00 for a new tire because the tires did not come with Road Hazard coverage.



    Okay, let's talk about it. What do you think? I think this should have been included. Do you?



    I called Radley Cadillac and have spoken to three different people. To this point it looks like I am simply out $350.00. This is ridiculous to me. This is not a low-end vehicle, so I don't expect low-end service. I am NOT happy with the vehicle (I have had other issues with it as well) or with the service I am receiving from Radley.

    Business Response06/12/2012

    Dear Mr. Pina, Thanks so much for taking the time to share your concerns regarding not having road hazard coverage on your vehicle. I know how disappointing it is to face an unexpected expense. We offer very comprehensive road hazard coverage and I note that you declined the coverage when you purchased your vehicle. Unfortunately, we are prohibited from offering coverage after sale. I hope you will give me the opportunity to work on a solution and communicate with you again via e mail in the next few days. Thanks, Karen

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