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04/14/2012
By: thetank44
Panda Express
I dont usally take the time to write reviews about places unless they are terrible. Well I will tell you as a chef the food quality was very poor and the staff was rude and very unprofessional.(BOTH TIMES I WENT) You may saay, well you are a chef and you are over critcal, no the food was cold, and old both times. The so called "head chef" obviously doesnt know what hes doing and on top of that he was rude to all his employees and also to other customers. A kid asked him for ranch dressing and he told him to go across the street to the store to get some. Then one of the employees asked him to make some more chow mein and he said dont rush me and walked out while customers were waiting in line. All I can say is poor managment, and this place wont last long in Franklin. There are plenty of other places to eat!
01/26/2016
By: Donna H.
Chick-Fil-A
We visit this location often when shopping in the cool springs area. One particular Saturday stands out to me for the exceptional service I received. My daughter and I stopped in for lunch after a ballgame. I have never seen so many people in line in multiple lines in my life. The drive thru which is a double lane drive thru wrapped around the building. I thought to myself we would probably be in line forever. But to my surprise and delight, the lines moved VERY quickly! The young staff were pleasant, smiling and remained calm even with a store packed full. They brought our food to our table so we could go ahead and get seated. Our food arrived in no time. I did not see or hear any frustrated customers at all. I was very impressed!
01/26/2016
By: Donna H.
Chick-Fil-A
Anytime my family shops at Cool Springs Galleria, we stop at this Chick Fil A. .. Sometimes for a meal and sometimes just for the best sweet tea in the world. I never eat at the other restaurants in the food court because I love Chick Fil A so much. Although this location is always very busy with mall traffic, they are pleasant and fast!
04/14/2016
By: Lianne B.
Culver's
We love Culver's Butterburgers and custard. The food is consistent no matter what Culver's you go to. The dining room is nothing special. But, it's clean. The last time we ate there, they gave my husband the wrong burger. They fixed the problem promptly.
05/03/2016
By: Brooke B.
Genghis Grill
This is a design your own stir fry restaurant. You go up and pick exactly what you want and they grill it for you. I have been here many times and every time I get a good dish. If you fill up you bowl their portions are pretty big, I always have leftovers.
12/24/2015
By: Paige C.
Krystal
Absolute worst manager I've ever encountered. Treats employees very disrespectful. I do think the main office needs to check in on who's running their store. Yes I'm giving it a 5 star so I make sure my comment is shown.
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11/11/2015
By: Karen H.
Culver's
Love that your food is cooked fresh. I don't mind pulling up to wait since I know it is made to order. Little more costly but worth the price and wait.
03/09/2016
By: Angie K.
Steak N Shake
We love Steak N Shake hamburgers, fries, chili and milkshakes. Sometimes have slow service at this location. Wish they would open up one in Bellevue.
01/27/2016
By: Angie K.
McDonald's
Visit this McDonald's yesterday. Great treats - apple pie and chocolate chip cookies. The drive-thru was a little slow and backed up.
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10/15/2016
By: Anna B.
Sonic Drive-In
Our favorite sonic to visit. The service here is great and the staff is always friendly and nice! The outside area is very clean.

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