Simply Self Storage - Franklin
Storage Household & Commercial
1903 Columbia Ave, Franklin, TN 37064
9:30 am - 6:00 pm
- Mon - Fri
9:30 am - 6:00 pm
8:30 am - 5:00 pm
General InfoSimply Self Storage provides short-term and long-term storage solutions in Franklin, TN as well as over 200 locations nationwide. We offer secure storage with convenient access and affordable prices. Rent online or make a free online reservation for all our locations. Amenities at our Franklin Simply Self Storage located at 1903 Columbia Avenue Franklin, TN include: Professional On-Site Management, 24/7 Access, Drive-Up Access, Wide Avenues for Large Truck Access, Computerized Access with Wide Aisles, Online Bill Pay, AutoPay Available, Month to Month Rentals, No Deposits Required, Moving & Packing Supplies On-Site.
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Very unprofessional and awful customer service. Rented a unit from the middle of January thru the May 13th. They were able to prorate the start date and charge me for the days in January that I was occupying the unit. However, I called and informed them over a month in advance that my check out date would be May 13th. Karen told me that they could not prorate the check out date and that I would be charge for the full month. She claims to be the manager but she has no authority in adjusting my bill. I ask for a contact for someone who I could speak to about this. She gave me a number the first time to their 3rd party accounts receivable team. The 2nd time to their "corporate office" in which was automated and you could not leave a message because their mailbox was full. I spoke to the Franklin office a dozen times afterwards and each time they said they would have someone contact me. Never heard from anyone. I finally called and just paid the full amount to be done with it. Karen claimed that someone called me but I did't answer. I guess they haven't heard of voicemail and didn't know how to leave a message or that statement was completely false. Highly suggest avoiding this location or the company if it's a systemic issue.
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