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By: slhljdh
Apple CoolSprings Galleria
When I arrived at the store I felt as though someone could have greeted me at the front of the store, however I had to approach 2 employees who were chatting at the rear of the store. I did make a appointment and apparently I got stuck with the only "genius bar" employee that has never dealt with a costumer who don't know everything about Apple products. I felt as if Nick talked down to me, i felt he was inpatient and did not inform me like I needed to b informed. I told Nick I didn't know anything about this phone but yet he acted as if I was an idiot. I don't appreciate the way he made me feel and I don't approve of the way he handled this occasion. At my job I deal with several customers on a daily basis who don't know or have been mis informed, however i would never make them feel dumb like I felt today. After all my customers pay my paycheck! I spoke to 3 employees total during my visit, out of those 3, 2 of them talked to me in ways i would not approve of. I realize they "know it all" about apple products but they should be proud to inform others and share their knowledge. I drove over an hour to make this appointment, I was not seen at time of appointment but never complained about that, even tho i had my 1 year old in tow. However I believe if I have to make another trip to Apple for any reason I will drive to the next location before I deal with the disrespect I felt today.
By: R A.
Best Buy Mobile
knowing you are getting a device from best buy means that you are having their support with any issue that may or may not arise! I recommend this place!

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