Thanks Jessica for your input on the Store. I will try to answer each of your complaints one by one. 1) We understand that when many pets are put into a small confined area yes there may be the smell of animals. In addition to that smell we are located in a building that was built in the 1930's so some of that smell is just old building age. We disinfect daily with bleach and have been working with the landlord to update the air circulation and filtering in the store. Animal bedding is changed every morning. 2) The kitten you speak of was healthy and checked by our vet. Sometimes animals much like human beings get runny noses and goopy eyes. This kitten was given his booster shots that week and may had a reaction to the shot causing this. I would like to tell you the kitten has been since sold and was taken to the new owners vet and was given a clean bill of health. 3) Puppies are maintained and groomed by Scruffy to Fluffy here in Foxlake. The puppies are housed in enclosures which have plastic grates on the bottom and are rarely kept alone. In some cases the puppies poop does not fall through the grate and one puppy steps in it and plays with the other puppy getting some poop on the other one or even themselves ....if our employees are helping customers at this time it may go unnoticed for a few minutes, rest assured when an employee takes notice of this the puppy is bathed, dried and put back. 4) This is completely a flat out lie. All animals have fresh PREMIUM food and PURIFIED water in their enclosures. Water bottles are hung from ALL enclosures and are filled with PURIFIED water at 10 am, 4 pm and again at 9pm. All animals are checked hourly and if needed more water added. Our pets are purchased from local breeders , many here in Lake County!!! 5) The hamster you speak of was left at our front door in a small box in the middle of a heat wave. Instead of killing this hamster we decided to put this poor little guy in the population with his friends. He was making a great recovery based off the shape he was in when he was found at our front door. I SUPPOSE WE COULD HAVE JUST KILLED HIM, however we here at SOMETHING FISHY feel every animal has a chance to recover, and he was NEVER offered for sale. If you would have asked this poor little guys fate instead of complaining about it we would have been happy to share his story with you. 6) We understand we can not make everyone happy, and from time to time there are complaints. However your complaints are unfounded as we have had a few surprise inspections by the Illinois Dept. of Agriculture and continually pass with flying colors. All our inspections are posted on the wall for anyone to view. Our animals are purchased from reputable sources and many we have been doing business with for over 10 years. We have placed 100's of pets in peoples homes for more than 15 years and yes there are the occasional mishaps, but as a whole we do a pretty darn good job caring for our animals while they are in our care!!!!
Contrary to the last review, this is the best pet store I have ever been to. The staff is extremely helpful and knowledgeable. I live about an hour away and am happy to come in whenever necessary to shop for my two dogs and two cats. I have never had an issue or seen Ron or any of his employees treating the customers like what was said in the previous review. They are very customer service oriented and absolutely go out of their way to help the customer. They have a wonderful unique selection at GREAT prices, unlike several of the other area stores. Shopping here is definitely beneficial, in more ways than one, as you will learn tons about the proper care for your animal as well as get what is needed at extraordinarily cheap prices, for extremely good quality items! I will ALWAYS shop here, GO SOMETHING FISHY!