Carpet Plus Locations & Hours Near Fountain Valley, CA - YP.com
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05/19/2017
By: Liviu C.
Floor & Decor
So, here is the deal. In the past I bought stuff from Home Depot, Lowe's, HD Supply, Lumber Liquidators and I had nothing but really good customer service on everything I bought. For example, I bought some mirror closet doors from Lowe's and one of the doors shattered as I tried to load it into my car. I spoke with the guy inside and he immediately said: "Don't worry about it. I'll order another one for you for free". I have several other examples from Home Depot and HD Supply. Well, here it comes. About a month ago I bought some tile from the Floor and Decor in Downey. After waiting more than an hour I finally was able to have them bring the tile to me in the loading area in the back. Today, after I finished the project, I decided to return 5 boxes of tile that I had left. The Floor and Decor in Fountain Valley was closer to me and I decided to return it there. I did that hundreds of times with Home Depot, Lowe's and HD Supply. I knew about Floor and Decor's policy about returning the merchandise back in less than 90 days for a refund, otherwise it's store credit. Well, here comes the nasty stuff. At the place in Fountain Valley they told me that they don't carry that product and that I have to go to the store in Downey to return it. 5 cases times 65 pounds each, that's a lot to put it back in my car and drive all the way to Downey. I've talked to a manager but he didn't care about it. So, my advice is: Stick with the other stores that would really appreciate you as a customer. I will never shop at this store again. They don't deserve our business! #Flooranddecorsucks
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09/01/2015
By: Chip C.
Phoenix Floors
its contractors like this that give the entire industry a bad name. Dont keep appointments, don't return phone calls, resulting in weeks of delay on a project. Fired them this morning, just sorry we believed their "prior excuses" for not showing up, and didnt do it months ago. Must be nice to run a business that treats customers this poorly but still survives.
Tips & Advices
Newly repaired carpet should be left alone for a few days so that any adhesives applied can settle. After this time the carpet can be used and cleaned as usual.
In some cases this is necessary, but not all. Many professional repair services can acquire and provide the new carpeting patch, but for an additional fee. It is possible to remove a patch of carpet from an area not normally visible, like inside a closet or under a large piece of furniture, and then use that to repair or replace a problem area.
There is no limit to how big a patch can be. However, the larger the patch, the more noticeable it will be because it isn’t the original carpet. Use discretion in determining if a carpet area should be patched or if the entire carpet should be replaced altogether.
  • Vacuuming frequently, especially in high-traffic areas like stairwells and hallways.
  • Cleaning stains as quickly as possible – the longer a stain rests, the more permanent the damage becomes.
  • Cleaning stains efficiently – do not scrub the stain but blot it, and use mostly water-based products to remove any residual staining.
  • Placing mats in places like doorways to prevent dirt and moisture from entering the carpet.
  • Get a professional, machined deep clean every 12-18 months.
Wrinkles or waves can develop due to poor installation, excessive water damage, and general wear and tear over long periods of time.

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