This is an update to my review below, which was written and posted in late November, 2015. I received a call from Robert, the new office manager at the Collision Maxx North Richland Hills location a few days after I was turned away. He told me that they had located my misfiled paperwork and that they would be happy to replace my broken door handle, free of charge. He said he would order the new part and call me when it came in. I got a call two days later and was told the part had arrived and I was asked to bring my car in and drop it off. Robert told me that he anticipated my repair to be completed at the end of the next day, (paint drying being the subjective.) He called me just when he said he would and told me that my repair was complete and my car was ready to be picked up. I didn't have a ride, so Robert offered to come pick me up. I have to admit, their body and paint man does an exceptional job at matching up paint. I believe that my initial experience was simply a misunderstanding, and I would recommend Collision Maxx to those in need of paint and body work.Posted by Charles P. Altman on 12/14/15We took our 1999 Buick Park Avenue to the newer Collision Maxx location at 6404 N. Davis Blvd. In North Richland Hills and dealt with B J, who manages both locations. We have a door handle that you lift up to open. The metal catch had broken off, so the door wouldn't open. The fix was simple-remove the inner door panel, remove the old handle, replace with (what I was led to believe was) a new GM door handle, which had to be painted. They completed the job on March 19, 2015. I paid $263 and left with my “lifetime warranty” in hand.The same “GM” handle they replaced, broke again in mid November 2015. This is a one man shop. He came outside, gave it a jiggle and told me “Yup, it broke again.” I left a copy of the original receipt with him, and he led me to believe that they would order another handle and call me when it came in. I got a call three days later while I was out of town. When I got back to town on Nov. 30th, I went to their office. The guy behind the desk was told by B J that they couldn't repair my vehicle. I asked why not, since it's a GM part, I'm sure they'll replace it. He said he didn't know where they got the part. I then asked him what if I pay for labor? He told me “we don't want the job.” I turned and as I was walking out the door, he said “We're sorry.” I thought to myself that he had finally said something that I agree with.Posted by Charles P. Altman
D & J Automotive & Performance
Small business vs big business,I took my car to Jefferey back in October. My A/C compressor was failing, and I needed to have it replaced. I called around, and got several quotes. I was virtually just up against a wall, and running out of options. I'd been searching for days and was ready to just give up. I stumbled across Jefferey's shop online, and decided to give him a shot. Boy, did I strike a gold mine.I took it to him, and had him diagnose the compressor and did in fact determine it was bad, and all in under 10 minutes. We sat down and discussed possibilities, drew up some paperwork and gave me a quote. Not only was his quote fair, it was better than any other big chains I had called, plus he was able to take care of it on the spot, and got straight to it. My compressor was delivered within an hour, and installed and everything completed within a few hours. He gave me a two year unlimited mile warranty, with no hassle, and conditions. Pep Boys wanted double his price, 1 year warranty, with a limited mile warranty.Fast forward 6 months later my compressor died, I didn't have my receipt, but that was no issue, he had it for me. I brought it to him, he looked at it, and determined the compressor had become faulty (not his fault) parts just wear out. Not only did he honor his warranty, he exceeded any expectations, and did so in dignified, and professional manner. If you're needing quality work, in a timely manner, at an excellent price, this man will get it done, and right the first time. He's also ASE certified, and they don't just hand that out lightly, it's earned, and backed with hours of proven ability. Stop being treated like a number to the big boys, this guy is fair, honest, and straight to the point. Honesty is the best policy.Thanks, Jeff!
Sam and Josh are simply the best. I recently bought a 2002 Range Rover, which had the usual head gasket, ABS, and leaking problems. After calling around all three area Land Rover dealerships, taking it to two separate shops, and calling at least six more indies, I had a pretty good idea of what to expect. All the others were either inexperienced or were going to charge me over $7,000 for the repairs.When I finally found Cowtown Rover, Sam not only diagnosed the issues within minutes, he offered to fix a few additional preventive maintenance items for a whole package deal significantly cheaper than the rest. He even offered to drop me off at home and picked me up when the car was ready (over 30 minutes each way). When my car was ready for pickup, he found a few more issues pertaining to bad relays, and he just fixed those as part of my deal without additional cost. Sam and Josh truly care about their customers. They saved me a boat load of money and gave me something even more valuable: peace of mind. I can drive my beautiful machine knowing that it's in great shape, my family is safe, and that I got the best deal in town from the most experience Land Rover mechanics anywhere in the world.Thank you, Sam and Josh! You guys are way better than the competition, and I will tell everyone to see you, no matter what car they drive.
My new car buying experience with Autobahn VW was exceptional! Compared to other car dealerships they had a complete no pressure, no games approach to selling vehicles. I wasn't pounced on by a salesman as soon as I got out of my car which was a refreshing change. Once I was ready for help I went inside and asked for assistance. My salesman (Daniel LaRoche) was great from beginning to end, was very knowledgeable on the vehicle I was interested in and took the time to make sure I made an informed purchase. I also emailed him several times about specific questions on the car, maintenance information and vehicle availability. He responded promptly and was very helpful. There was no discussion of money, payments or anything until I initiated that conversation. They also didn't try to play any games after the purchase price was finalized (no dealer extras like paint protection, fabric protection, VIN etching, window tinting, nitrogen in the tires, extended warranty or anything else was offered).I fully recommend this dealership and salesman to anyone interested in a Volkswagen! The salesman was great and the dealership was wonderful!
Bright's Transmission Service
So my sister's car had transmission probs and she took it to Transmission Masters on James & 20. They had an advertisement that stated free tow and free diagnostic (she didn't notice it was only free if they did the work). They told her it would cost $2200. No way does she have that kind of money so she told them she couldn't do it right now. They tried charging her $200 to get it back but she didn't even have that. They relented some days later and told her $70 and come get the car. She went and paid them, and a friend towed the car back to her home. The transmission was in a million pieces in the trunk of her car, her exhaust was dragging the ground because they broke it and they took her right front axle off cause they broke it too, and neglected to put it in the trunk, leaving it in their garage somewhere. Well, she got another (read:HONEST) place to do the work. They fixed the transmission, the axle and the exhaust for right at $1300. So I am recommending Bright Transmission over there on west side. They are honest, do the work right and don't overcharge. Give them a call....(817) 244-8200.