Great waitress, good food. Never had anything I haven't loved. Huge pizza, fresh pasta, quick friendly service. FYI always packed at lunch time. Must try "Chicken Fra Diablo" recomended by waitress and I'll never eat anything else. We frequently get Ziti Bolognese, Spaghetti w/ Marinara, Linguini w/ white clam sauce, Pasta Sampler Platter, Cheese sticks, Stromboli, Calzone... Love the place, not for those who have an aversion to grease. Very causal my kids have even been in there in there dress up clothes (my daughter a princess and my son a train engineer) and the waitress remembers them. We like to eat in or call and order for pick up and have it at home quick and easy. The owner/manager (?) is not the chattiest guy in the world but the waitstaff way make up for it. You go in twice and you'll be recognized and drink order remembered. It's a seat yourself which I like that way we don't have to be in view of the tv's (my personal pet peeve) while we eat. For those who do like it I've seen the tv's on everything from ESPN to CNN to some spanish channel. Good for those who like it but for those who don't there are tables where you can hear but not see.
Bad Service Experience: A couple of friends and our wives rode our Harley's out to the stock yards on Saturday 04.06.2013 and spent the afternoon walking around and checking out the history of the area. After looking around at all the other places to eat, we decided to roll up to the Love Shack and try a burger about 6pm. Cool place with a nice vibe, live music, out door multi-level eating areas and large stage. We were really looking forward to just chillin' out for while. It is a small walk up corner spot with several people waiting in two lines so we got in line street side. There was only one girl waiting on people she was alternating between the two lines. After a couple people in front of us ordered, we stepped up, but the young girl totally ignored us and only waited on the people in the other line. After the 4th person I said "excuse me, we would like to order" and she still wouldn't wait on us. Maybe since we weren't all cowboy'd up and didn't quite fit the rest of the crowd, our presence was unwanted. We took our $$$ down the street and spent $200 at place with better service.
Attended my niece's quinceanera at the Chateau. That place is gorgeous! I couldn't believe how beautiful the inside of that place is. I mean, really... It looked magical. Really cool lights, a great DJ, a huge dance floor and lots of yummy drinks. The service staff kept everything tidy and were especially gracious when it came to tending to the family. And the bartenders were really good. My niece was very pleased with everything. And the food was really, really good. I don't know who their chef is, but they should consider opening a restaurant. Great job! You have made us VERY loyal clients. We will recommend your venue to everyone.
I have been calling this business for years. The food is always pretty good, reasonable, and consistent. Tonight however, the person on the phone hung up on me and I had to call back to ask my question after placing an order. If that was not enough, the driver was RUDE. Usually, the delivery people make the experience worth while but tonight????....not so much! I usually tip well but what an attitude! I don't care where you came from but if your dealing with the PUBLIC (especially in Fort Worth, be RESPECTFUL of your consumers)! There is NO reason to not be kind when you are "selling" ANYTHING! Get a grip people!
We celebrated my daughter's birthday with friends here last night. As it wasn't her initial choice of restaurants (45 min wait at her fav) and we'd never dined here before, we weren't sure how it would go. We were BEYOND pleasantly surprised! The food was fantastic! The ambiance very welcoming, cozy with class & flare! And the service was truly wonderful! From the hostess through managers, we received friendly, courteous attention. Our server, ROBERT, was phenomenal! He gave excellent, top-notch service, friendly & humorous. Thank you, Robert, for making her birthday one to happily remember! We will be back!