After treatment by both Dr. Sydney Chau and Dr. Stephen Morris - who's practice she assumed - I can vouch for Dr. Chau's high level of expertise and professionalism - as well as those of her office staff. In support of my review, I offer these credentials:I've lived in Fort Worth for over 60 years and received dental work from well over a dozen orthordontists, dental surgeons or dentists - so I have considerable experience as a patient.I have had fillings, caps, braces and a dental implant since I was 17 due to a sports injury. My brother-in-law of over 30 years is a well respected dentist (but out of state), and over the years we've had in-depth discussions about the medical industry in general and dentistry in particular. We've had these discussions because, in addition, I have just under ten years work experience within the medical healthcare industry as a Medical Television producer for UT Southwestern Medical Center in Dallas. There, I developed scripts and video productions to help doctors be better doctors and show patients how to better work with - and understand - the medical-industrial complex.My point? These experiences say I know a good doctor when I see one.Recently I needed extensive dental surgery to rebuild the implant of my incisor. I was apprehensive, since this implant has had 3 previous rebuilds and my circumstances could make it problematic. It is the most visible in your smile - and it had to be perfect - Dr. Chau made it so.The color and position of an implant as visible as the incisor is very difficult to match due to the translucent nature of natural teeth. Previous treatments were close - but Dr. Chau's finished work was as perfect as it gets.In addition, after a financial and insurance issue arose around the implant procedure, her staff "bent over backwards" as they say to "go above and beyond" to stick up for me and make it right. As for regular cleanings and visits - and in response to an earlier review - I'd say that "personal information" revelations are a two-way street. If one does not feel comfortable hearing or discussing those things, one needs to simply say so. My experience says this staff does NOT take liberties in that area - but they ARE friendly. I feel very much at home, comfortable and in the best of care because of their attitude and behaviors.To close, I can honestly say Dr. Chau is the best dentist I have been to in the last 60 years....and now, after recently moving back into the state after a near 10-year absence, my daughter and future son-in-law are her patients as well. I don't think you can make a better recommendation than that.
I had been seeing Dr. Moore for chronic pain mgmt, & he did a fair job providing it, then about 4 month ago, on a busy day, I waited over an hour just for my Rx's, my nightmare began.They took the directions for one of my meds & put it only one of my other meds. Because I was tired & in pain, I didn't notice until they repeated the error a second time. When I called the office, the medical assistant refused to consider it was an error & told me it was ordered that way, I would have to make another appt, & pay another $30 copy, if I wanted to talk to the doctor or PA. I thought the error was fixed, they told me they didn't give physical Rxs anymore, they would send it electronically. My family member brought my medication home, & I found they had made another error. I reported it & had wait 9 days without my main pain med, only to get there & find the doctor had just left. I asked the staff to catch him, which they wouldn't, so I had to come back the next day, in pain, frustrated & tired. When I got there,a doctor I had never met before told me that, yes, they had made an error, which they wouldn't admit the first two times. He fixed the error & handed me a physical Rx for it. Then the office manager came in & told me they wouldn't see me any longer because I had gotten angry with them & yelled at the medical assistant and hung up on them out of frustration. After taking my break through pain med every 2 hours for 9 days to partially control my pain, I was in pain & over tired, but they had no empathy. If you Use this practice, do so with caution. If they make medication errors 3 times over a few months, you have to wonder what other errors they are making.
Life Span Medical Consultant
I was looking for a doctor for my 69 yr old mother who's field of expertise included geriatrics. It was time for the transition as mom was/is dealing with "brain fog" some days as well as a generalized memory deficit, had experienced 2 minor strokes, minor heart attack, and a stent in one of her cardiac arteries. So, there was no "pressing" issue, with a move placing 70 miles between her and a team of doctors who cared for her well for 20 years, a change was necessary.My research of the area brought us to Dr Collins as one of Dr Carters associates. Dr Carter was my first choice with an extensive CV including a BA in Social Work. I found that Dr Carter only sees employees of JPS as patients.After the initial visit, I found Dr Collins to be a caring, brilliant, confident, capable doctor. Both mom and I are excited to have found this woman and this system (JPS/Life Span) within 20 minutes of moms new home.
Where do I start, I like several of the previous customers was very negligent, and needle phobic about my own dental health. Sure I brushed and sometimes :) ran that tiny white thread thru my teeth. But when it came to urgent care and results I came to the only place I was familiar with because of the wonderful treatment my father receives. Through every bit of my appointments I received professional and thoughtful care. I was called by the Dr. and her staff on many occasions to ensure my care and well being was being carefully monitored. I could not have endured all that was in store for me, all the much needed work if it wasn't for the well rounded staff and personable Dr. Chau. Everyone from the from desk (Shelby, Kiki), inner offices staff Nikki and Amy, to the lovely man who made my crowns ;). Dr Chau you are the BEST IN TOWN!!!! Thank you my Summit dental family!!! DJB
Dr. Steven Pedro is a cocky, know it all, brilliant man!!! He worried me at first how for sure he was on things, but hands down knows his you know what! I was diagnosed with chronic hives and had them for over a year and a half. I went to my family doctor, immunologist, and allergist. They all did not know what to do and told me to wait it out. Some gave my steroids which made me gain a lot of weight and weaked my Immune system more. I was covered head to toe and itchy. Dr. Pedro looked at me for 10mins. BAM! Came up with a crazy concoction of medicine and I was cured. My skin is beautiful and clear! I only had to take the medicine for a few months to make sure it was gone. Better yet no weight gain or side effects! Dr. Pedro knows his stuff!!!! Highly HIGHLY recommend him!
Dr. Chau is awesome, and so is her office staff. The entire office is so welcoming and friendly, whenever visiting her office, I always feel like a VIP.Dr. Chau definitely is excellent at what she does, especially surgical procedures and cosmetic works. I had several dental work done (including a root canal) in her office, while everyone is so afraid having this done in other dentists' offices, mine with Dr. Chau was just very pleasant experience.Her exceptional technics in cosmetic procedures are speechless, I still could not believe that, within an hour, my teeth just look amazing!!I've referred several friends to her office, now with my brand new look, I am sure more of my friends will ask me which dentist I go.