Bad Boy Mowers in Fort Worth, TX with Reviews -
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By: Keith J.
Leonard's Farm & Ranch Store
I rarely share an experience I've had with a business, but Leonard's is terrible. They don't communicate with each other, nor their customers. Their telephone skills are lacking, and I question their integrity. I purchased my Toro Zero Turn from Leonard's so when I needed warranty work done, I took it to them. I took my mower in and told the service man I had a small engine mechanic look at it and he said it needed a new coil. I had checked the warranty and confirmed that it had a 3 year warranty. The service man said it would take a week to 10 days. The entire experience was terrible. I called and was put on hold for 4-5 minutes, 3 different times, and I had to hang up and call back. After numerous calls, they finally got to my mower, 2 weeks later, and after checking everything, they finally decided it needed a coil. They reported they were waiting for approval from Kohler. They finally told me that it had only a 2 year warranty and they could repair it for $79.95, and it would take another week. I asked to speak to a supervisor and he confirmed the warranty as 2 years. I called back and asked to speak to the manager and explained the situation. He checked on it and called me back later, and confirmed that I was right. I don't believe that the people that sell this equipment, don't know the warranty on the engines. I checked and all their engines have 3 year warranties. I think it's criminal. I had to wait another week to pick up my mower, so it took them 3 weeks. I will never set foot in this store again.

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