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By: pukwes
Sears Parts & Repair Center
They are either very good, or fail badly... no middle ground. They have been successful in looking up replacement parts to a few of my appliances (oven, refrigerator), but this last time they used the part number of my floor (chest) Sears brand name freezer delay relay to the compressor and gave me the wrong part number to order (BOTH DAYS I had them look it up)... to which I lost 3 days an $60 in additional dry ice to keep food from thawing, while I order the correct part number. They looked up the part via the model number (their own Sears brand freezer) wrong part number TWICE on different days. Only after the wrong part was delivered I noticed that part was wrong and called them back, and only then did they verify the part number and found they were previously wrong --- AND IT IS PRINTED ON THE RECEIPT OF THE BILL THAT THERE IS NO RETURNS / REFUNDS ALLOWED FOR ELECTRICAL PARTS.
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By: Susan B.
Sears Appliance Repair
I pay for warranties on five appliances. I have had GOOD experiences for the most part. Sears has an adequate system of tracking your appointment, if you are diligent enough to read all the information and check often online. Sometimes they are over booked for repairs which make the technicians rushed. I would give my most current technician a five star due to the extra care he took to try and locate a part for my out-of-date appliance. He is still trying to locate a broken part, or will replace the appliance. I pay a lot for my warranties but they are always worth it in the long run, as I choose not to do the repairs myself. Thank you Sears for over 20 years of service on my appliances!
By: cat.crisp.3
Sears Parts & Repair Center
Every time I call this location I am on hold over 5 minutes EVERY time...what's that about???really??? and Calling the 800 number when you only need the local store number is rediculous...Come on Sears----It doesn't have to be so difficult!!!! Sorry but its a fact...
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By: Brittany M.
Sears Parts & Repair Center
Amazing store! The staff is very friendly and helpful! They helped so much with my purchase and even loading it. Not many places do that. Thanks again!
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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