05/21/2017Massage Envy - West Jefferson
In general: Jiffy Lube service at best. The location is clean and friendly. The receptionists are timely in answering phones, scheduling, and returning messages. The services offered are just about what you would expect from Massage Envy. The quality of the massage was alright, and the massage therapist had a friendly / comfortable demeanor. I paid an introductory price of $55 for an "hour" long massage. However, I don't feel I would ever pay $95 (the listed regular price) for the same massage. I'll more than likely try a different establishment for my next massage. That's the jist. If you need more details, keep reading. The environment wasn't entirely professional. Upon entering the establishment I could clearly hear a couple of the women in the room to the left having a discussion. Their tone was loud, and it seemed as if they were bad-mouthing another employee; I remember they specifically mentioned being dissatisfied with some practice. I arrived 15 minutes early to fill out the paperwork, and shortly thereafter was directed to a room where they conduct a short survey to determine what your interests are, both long term and for your current appointment. I made it a point to the woman I was speaking with that my calves were my greatest source of tension. A few short minutes following the survey, the massage therapist appeared and we began. We reviewed the fact that my calves were my greatest source of general pain and tension. The massage was quick, as the "hour long massage seems to include the 10-minute pre-counseling as well as the time it takes to disrobe / robe (per as advertised, to be fair.) As a result, an hour long massage is really only about 45 minutes of hands-on time. In those 45 minutes, the massage therapist did not spend a lot of time on my calves. I had requested deep pressure, as I am not new to massage. Brittany (I apologize fi I misspelled) had a decent pressure, but it did not feel deep. I was ensured Brittany was the deepest. After the massage, I did not feel any 'better,' as I typically have after other massages in the past.I do feel in part the experience was my own fault as I encouraged our talkative natures. Brittany was nice, and easy to talk to. However, a massage session isn't exactly the best time to chat. Finally, the suggestive sales at check-out were outrageously pushy. They asked the same question three times! Given my experience, I don't think I would feel inclined to commit myself to spend $65 per month on a massage every month as they were pitching.I'm not a fan of price versus hands-on time overall. I'd rather pay a full $100 - $120 for a full hour of hands-on contact than this quick, Jiffy Lube service I perceived to receive.
I went in Sunday December 22 with my two daughters. They got pedicures and I decided to get a pedicure and manicure at around 5pm. I got red on all of my nails besides my two ring fingers at which I got green. The next morning while washing my hands the green polish completely came off. This was not even 24 hours after getting them done. I went in to Cali Nails around noon to get them fixed, and the lady said to me I need to see a receipt and you need to sit at that long table. She was very rude from the start. I sat at the long table, and finally after waiting for 10 minutes somebody decided to acknowledge me. He fixed my nails, and sat me down to dry. I got up after they were dry and started to leave. The same lady stopped me and asked me for my receipt. I showed her my receipt. She said to me, "Did the same person fix your nail that originally painted yesterday?" and I said, "No?". She said, "Then you have to pay full price for it to be fixed!" Then my daughter spoke up and said, "They were just fixing it!" The lady said, "They get half the money you spend as commissions, and because you got a different person then you will need to pay him for fixing it!" I said, "I don't even see the lady who did my nails yesterday." My daughter said, "How was she to know about this information. My mom was just getting it fixed, and there should be no reason to have to pay." The lady then said, "Did he ask you for any payment?" I said, "No." Then she said, "Well then I am ok for you to leave." So we left. She was extremely rude about the entire situation! By the end of the night my nails were all starting to chip off. My daughter called on 12/26/13 and talked to Kristin about how my nails have been chipping ever since, and she said to come in to have them fix it. We went back in on 12/27/13 and they said they would NOT fix my nails because the guarantee is only for shilac. She continued to say that she told me this the day that I came back in to get the nails fixed even though I had never seen her in my life. My daughter said that we had never seen her, she was not there the next day, and she did NOT tell us about the guarantee. She continued to say that the guarantee is on the brochure that we have never seen in our lives, and that the day she originally got them done the lady who painted my nails told me about it, when she did not. No one told us ANYTHING! What a waste of $16 for someone to just paint my nails that I could have a better job at home! They are TERRIBLE about letting us know their guarantees, and they have terrible customer service! My girls and I will never go back!!