1.Hughes Family Practice
13731 Metropolis Ave
Physicians & Surgeons, Family Medicine & General PracticePhysicians & SurgeonsPhysicians & Surgeons, Surgery-General
13731 Metropolis Ave
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I have had the worst experience with this office as far as not only getting an appt scheduled for my daughter but aslo where they scheduled her appt. I had called this office for 2 months, leaving messages on their new patient/referral line to make an appt for my daughter for mild scoliosis. the automated line stated to leave name, child's name and dob and a phone number to be reached and will get a return call. if after 4:30pm calls will be returned back the following day. Well, needless to say I never got a call back. I made several more calls and left messages for about a 6 weeks and then called my daughter's pediatrician and complained to her that I had been calling and no return call. Low and behold, that very same morning about 2 hours after I contacted the pediatrician, I finally got a call to schedule an appt for my daughter. During this call i was transferred back and forth between referrals and scheduling and then made an appt. I was given an appt for their Naples office(which is 5 mins from my house) and while on phone i asked for the address of their office. I was told to go on their website for the address and print out the registration forms and have ready for appt. Well, the day for her appt came up and went tonaples office to find out that the door was locked and nobody was at that location. I called the office to find out that the appt was made for the Ft Myers location, obviously their scheduling error, and was told that they are only at Naples office on Mon, Wed, and Fri. Well, I told the lady, "today is Friday!!!" she then stated that the Dr. that normally is there on Fridays is not htere today. Well, i was not aware of that. and she couldn't been seen that day because they were all booked up in the Ft Myers location. Now, I have been in the medical field for 15 years and if there was a scheduling error, my Dr. would want me fixing that issue and getting that patient in. Also, if i would have treated any of our patients like this, I certainly would not be having a job. This is by far the most disrespectful thing that the clerical staff has done. Complaints always gets back to the Dr's and supervisor's and you bet I'm gonna make sure this is heard. And at that, how many other people has this been done to. Especially to new patients!! My supervisors would not stand for this kind of behavior at all. I finally was able to get my daughter's appt but in doing so the sceduler passed the comment "she is being seen for mild scoliosis, it's not that severe" . Are you kidding me? Who are you to say that? You don't know what it is to have your daughter complain for numerous months that her back hurts, cries if you touch her at a certain spot on her back, and find her sleeping on the floor because her back hurts so much. If you don't have a medical degree or any clinical experience, then you should just keep your mouth shut. If i can rate it, I give the clerical staff that I dealt with a -10 stars. I have dealt with a lot of physicians offices over my 15 years in the medical field and honestly, never had this much difficulty as with this office, as far as clerical wise. Now, I have not met the physician yet so I cannot comment on that but I sure hope that he is better than his clerical staff.
I was physically assaulted by this man simply because I disagreed with his views on one of my medications! Ironically, it is not even a prescription he can write since it is prescribed by a specialist in a different field! Of course he and his staff had their "story" rehearsed by the time the police could question them about the incident. But the bruises on my arm DO NOT LIE! Isn't the Hippocratic Oath "First, do no harm."? Unfortunately, this brute must have missed that class during medical school or his god-complex prevents him from believing ANYTHING he does could possibly be harmful... even if that means assault and battery on a defenseless woman who has already LEFT his office or coercing his staff to lie to the police!
Nice staff, nice office, has years of experience. Highly recommend him for anybody. He always makes me feel comfortable and spends all the time I need, to discuss my medical issues. He truly cares about his patients.
Dr Adkins is compassionate and great doctor. He has good humor. He gets you in the office when you need it with no delay with same day or next day appointment. He treats me like a human being and he is not afraid to ask more questions so i can get proper medical care and getting the right medicines for the first time. He also makes sure I am not paying a lot for my medicines and he do his best to give me less expensive and generic medications. My blood pressure, diabetes and cholesterol are now manageable. I could not asked for more on a doctor. The staff are friendly and couteous. Clean office. Thank You Dr Adkins and staff
Good Listener. He's knowledgeable and i'm happy with the medical care i get. A very good family doctor. Friendly and courteous staff.