06/29/2017Cypress Legends At The Forum
I have resided here at Cypress Legends for almost 7 months. At first, this community was everything I wanted; close to work, shopping plazas, restaurants and quick interstate access. That all quickly went downhill when the staff became unprofessional when my a/c compressor broke. I was told that I was incompetent when it came to utilizing the thermostat and they insisted in installing a basic model thermostat that "couldn't be messed up". The gentleman that brought in a small window a/c was kind and had a sense of urgency that the staff here should take notes from. I was without a/c in mid May, house was at 89 degrees, for 4 days. They told me to run the fan for air circulation which made perfect sense but made my electric bill sky rocket to $90 more than it's usual cost. I provided every electric bill since I've moved in, in hopes that they would appreciate the $1300 I pay monthly and compensate a little in rent because I didn't choose this unit and didn't know the compressor was going to break so why make me suffer? After FIVE full weeks of waiting, they offered to take $25 off my rent and were not even sympathetic. Also, the lights weren't working one day and we flipped the breaker switch on and off but that didn't fix the issue so someone came out to look at the problem and wrote in the notes "When flipping a breaker switch, be sure to fully click it over both ways" again insinuating I don't know how to operate a breaker or a thermostat. It ending up being a surge blew the fuse. The community is safe besides a few vehicle break ins, the gym is open 24/7 with your gate card and there's a very small dog area but honestly for the price, I am extremely disappointed and will not be renewing my lease in November.
This was our first time using Alamo at Southwest Regional Airport in Ft Myers, FL. We are Alamo Insiders and used the online check-in and skipped the counter and went right out to garage and selected our car. We had a standard car, and the car was fine, with some minimal damage/scuffs on the outside. I specifically filled out all my info online, expecting to be out the the garage a bit quicker...but was asked the same questions from the attendant that I filled out online. All in all, a good experience and we will use Alamo again. They are a good service with reasonable prices!!