Rented a car at the Fort Lauderdale airport. I expected to be given a parking space number to find my car and proceed to exit. I was surprised to see a group of employees with iPads in the garage waiting for me. I was greeted and told that "Mark" would show me to my car. I did not expect, or appreciate, the round about walk to my car, or the upgrade sales pitch I received during that time. (which explains the roundabout walk to the car - more time to upsell me). I was also given a Nissan Versa - not the intermediate or full size car I reserved. A versa is considered Compact. This was totally inappropriate, unappreciated, and annoying, especially after a long day of traveling. This experience is making me reconsider my reservation in Tampa later this month.
I had a good experience with Enterprise. I've used them in my home town, in Florida, and Puerto Rico, always with good service and accurate billing. When I've had billing questions, Enterprise has always answered them honestly. After poor experiences with Hertz (who inaccurately charged me $150 for refueling when the car was returned full and the receipt confirmed this, they refused to credit the charge) and with Advantage who had continuous system problems resulting in getting a different, lesser car for the same charge, I am a confirmed Enterprise customer and would recommend them. Thanks Enterprise for the good service and good car.
I like Enterprise and always try to use them, but at the Ft. Lauderdale airport I got sticker shock. I was upgraded, which was nice, but the fees are out of control. Rental car facility charge $31.60, Florida surcharge $16, Concession recoup fee $17.47, vehicle license fee $4.56, tire and battery fee .16, then tax $18.67...plus I was overcharged for fuel...when I called customer service the lady did reimburse me for the fuel overcharge of about $39. READ THE FINE PRINT AND ASK QUESTIONS!